We are looking for a highly motivated individual to support the company’s growing AV needs. The AV Support and Integration Technician will support the team to fulfill the company’s vision of the next generation workplace. This position will be based in Shanghai, China and will provide support for our China locations.
Highly organized and confident in ability to lead and execute AV integration projects within set deadlines, organizing and coordinating live events as well as developing disaster recovery plans. On-going cooperation with other departments and a range of internal and external stakeholders.
This full-time role requires the flexibility of being able to attend events and functions out-of-hours when necessary.
Execute and support on all major AV integration projects.
Provide Event support and set-up
Participate in architecture discussions and planning with IT and Facilities teams
Provide customer input represented in both technical and business terms with descriptive requirements to ensure the value of the project is realized
Provide troubleshooting in crisis situations for users
Develop and implement hardware and software integrations to streamline support
Create end user and internal AV team documentation
Work closely with IT and AV Engineers to ensure new office build handoffs are thorough and complete
Keep photo database and event coverage archives.
Basic network understanding including TCP/IP, UDP, IP schemas.
Minimum of 3+ years’ experience in IT or Facilities focused projects or equivalent required.
Emphasis on Zoom video and web conferencing preferred
Strong knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels.
Experience installing and configuring computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
Ability to independently plan and organize work, manage priorities, and utilize available resources to complete quality work within time constraints.
Certification or related technical certificates a plus
Systems administration or history of highly technical engagements
Ability to multi-task, prioritize and work in an extremely fast-paced environment.
Happy to travel and attend events globally as needed
Clean, valid driving license.
Photoshop experience and skills with Microsoft Office packages.