Director of Product Insights - Core Experience


February 9, 2021

    Data, Research & Insights Data & Insights Leadership
Delivering the best Spotify experience possible. To as many people as possible. In as many moments as possible. That’s what the Experience team is all about. We use our deep understanding of consumer expectations to enrich the lives of millions of our users all over the world, bringing the music and audio they love to the devices, apps and platforms they use every day. Know what our users want? Join us and help Spotify give it to them. Location Stockholm Job type Permanent
Spotify is looking for a Director of Product Insights to join the Core Experience department, responsible for experiences in our core iOS and Android applications.
We are looking for an experienced Insights Leader to join the band and help drive an insights led culture within product development. As a Product Insights team, our mission is to enable evidence-based decision making in our organization. We achieve this by gaining a deep understanding of music listeners and establishing trustworthy and impactful metrics to track product improvement and user experience changes. We aim to impact the strategy and direction of Spotify’s consumer experience and to provide day to day guidance on product decisions, big and small. Your team will use mixed methods to study and understand user behaviour, evaluate potential of product initiatives, guide plans and generate ideas. The goal is to inform every decision we make with just the right relevant evidence, metrics, insights and data. The team you will lead will be composed of user researchers, behavioral scientists, data scientists and other kinds of researchers as needed.
What you'll do
  • Lead a team of user researchers and data scientists, setting focus, strategy and priorities for involvement in 3-4 product areas.
  • Have people management responsibilities for a team of up to 10-15 data scientists and user researchers and report to the Mission Product Insights Lead.
  • Communicate insights and recommendations to key product decision makers at the Director, VP and Executive levels.
  • Work closely with cross-functional teams of product managers, designers, developers and others across the company passionate about Spotify’s success to plan and execute impactful research projects.
  • Establish ways of working and roadmap for your team in collaboration with product and design, and by aligning with other leads in your mission and business unit.
  • Establish quality standards for the work your team delivers and optimize for efficient and speedy, careful execution.
  • Work from our office in Stockholm and manage relationships with partners globally (with occasional traveling) - we offer relocation packages if you do not currently live in Sweden.

Who you are
  • You have demonstrated ability and proven experience as a people-manager for a product insights or data science organization.
  • You have an educational background appropriate for an insights manager (e.g., a graduate degree in a social, cognitive, or natural science, information science, statistics, or computer science).
  • You have the technical competence and leadership skills to coach team members in appropriate methodologies, communication style, and technical solutions needed.
  • You are cognizant of the time-sensitive nature of the work, and can deliver on-time or request extra time as needed. You are pragmatic and can make tough decisions quickly.
  • You can prioritize the work together with PM, Eng and Design leaders, and your teammates.
  • You are known for delivering high quality work for keeping your own team productive and happy.
  • You are a great communicator, both in writing and orally, and can establish relationships with product, design and engineering.
  • You are capable of taking on ambiguous problem spaces and challenges. You can help product managers with defining the questions they want answered, specifying methodology and timelines for their requests. You are also capable of saying no as needed.
  • We don’t expect you to know everything, but you should have some (the more the better) of the following qualifications:
  • Familiar with relevant methodologies for understanding and interpreting human behavior and human interactions with technology.
  • Knowledge of statistics extends beyond an introductory class.
  • Expertise using SQL and R or Python.
  • Survey methodology and market research.
  • Qualitative data collection methods and mixed methods research.
  • Experience with experimentation and experimental design, alternatives to experimentation, and challenges with design, deployment and analysis of AB tests in a large company setting.

Perks of being in the band
Extensive learning opportunities, through our dedicated team, GreenHouse. Flexible share incentives letting you choose how you share in our success. Global parental leave, six months off - fully paid - for all new parents. All The Feels, our employee assistance program and self-care hub. Flexible public holidays, swap days off according to your values and beliefs. Spotify On Tour, join your colleagues on trips to industry festivals and events.
Learn about life at Spotify
You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 345 million users.