Spotify

Behavioral Scientist - Growth (Remote Eligible - Americas)

Spotify

March 17, 2021

    Data, Research & Insights User Research
The Freemium R&D team oversees the entire user journey on Spotify and ensures we engage with people in innovative ways, every step of the way. Our team grows Spotify’s audience by finding future listeners around the world and delivering the right value to them, at the right time. With research, product development, product design, engineering, and marketing all collaborating in one organization, we’re able to quickly create meaningful features and services for millions of people around the world, resulting in joyful, long-lasting relationships with Spotify. Location New York, NY Job type Permanent
We are looking for a Behavioral Scientist to join the Freemium team. You will apply social and behavioral science theories and design and interpret experiments to understand user habits and behavior; working closely with Product, Engineering and Design to craft and apply behavioral insights that address user needs. Your will impact consumers across the user journey, and provide critical input when developing compelling, user relevant offerings and experiences. This is a highly impactful role where you and the rest of the team will be able to directly influence how millions of Spotify users are supported around the world.
What You'll Do
  • Use evaluative frameworks, behavioral experimentation methodologies, theory construction and model building skills to facilitate evidence-based product and design decisions.
  • Design, launch and analyse experiments to uncover user needs & behavior with a cross functional team consisting of user researchers, data scientists, product managers, designers and engineers.
  • Deliver fresh, business relevant insights that are brought to life through engaging storytelling in continuous dialogue, presentations and workshops. Contribute actively to company-wide research practice and community.

Who You Are
  • 5+ years experience as a Behavioral Researcher, ideally with some experience from consumer-focused companies, working with growth strategy.
  • A specialist in quantitative research with experience leading sophisticated survey-related research (e.g. questionnaires, sophisticated sampling and weighting strategies).
  • Skilled in the vital analysis tools (SPSS, R, Python, SQL), with experience bridging the gap between quantitative and qualitative data streams.
  • Comfortable planning, scoping, conducting, analysing and communicating international research.
  • Hold a degree in behavioral economics, social or cognitive psychology, sociology, human computer interaction or a related field or gained your expertise on-the-job.
  • An engaging storyteller and communicator, able to speak fluently to business people, designers, engineers and other teams (in English).
  • A dedicated advocate of a user-centred approach to product development.

Where You'll Be
  • We are a distributed workforce enabling our band members to find a work mode that is best for them!
  • Where in the world? For this role, it can be within the Americas region in which we have a work location
  • Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.
  • Working hours? We operate within the Eastern Standard time zone for collaboration

Perks of being in the band
Extensive learning opportunities, through our dedicated team, GreenHouse. Flexible share incentives letting you choose how you share in our success. Global parental leave, six months off - fully paid - for all new parents. All The Feels, our employee assistance program and self-care hub. Flexible public holidays, swap days off according to your values and beliefs. Spotify On Tour, join your colleagues on trips to industry festivals and events.
Learn about life at Spotify
You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 345 million users.