Responsible for documenting and executing formal test plans to ensure the delivery of quality products. Involve in test planning, writing manual and automated test cases/scripts and test execution. Responsible for analyzing manual and automated test scenario results. Involve in projects of moderate to high complexity within one or more development environments. Participate in multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience
Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status.
Minimize noise around defects by doing additional analysis of scenarios. Ensure defects are well-written and have all required diagnostic information. Drive defects to resolution.
Ensure product quality conforms to documented requirements and / or enhance customer satisfaction.
Performs both back end system and front end UI triage and troubleshooting when identifying defects
Determine manual test cases that are candidates for automation.
Script test scenarios using the automation tool’s UI test creator and basic scripting
Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners
Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed
Ensure alignment between business operational strategies and quality assurance of our products
Diagnose complex issues, evaluate, recommend and execute the best resolution.
Develop, modify, enhance and implement test plans designed to support new or existing business initiatives
Identify improvement opportunities (process / tools / duplication) and work with cross-functional teams to bring in testing efficiencies.
On an ongoing basis, analyze existing test scenarios to ensure accuracy, relevance and necessity.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Detail-oriented and should be able to identify and tackle technical issues, creating test cases or writing defects
See beyond the obvious to help identify and troubleshoot defects in different scenarios
Results-oriented and have the drive to meet targets and deadlines
Ability to communicate up to key stakeholders
Proficient in test tools (HPQC, TestRail)
Excellent written and verbal communication skills.
Ability to focus on deadlines and deliverables
Ability to work well with shifting priorities
Ability to work with cross-functional team of internal and external resources
Keen attention to detail
Display professional, positive, and approachable attitude/demeanor and discretion
Critical thinker, ability to negotiate with key stakeholders and maintain positive attitude
Excellent organizational skills
Understanding of database schemas and querying tools
Excellent understanding of software development life cycle (SDLC)
Creative solving of technical problems to ensure the ability to translate technical requirements into test plans
Ability to track multiple test efforts simultaneously and to be able to synthesize the results in fast paced environment
Excellent analytical and problem solving skills
Excellent understanding of test automation framework and tools
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
Related Work Experience
3 years system development and/or business experience with testing, coding and design
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $64500. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.