Spectrum

System Administrator

Spectrum

June 11, 2021

JOB SUMMARY
Deploy the release of new technologies as well as design, install, configure, maintain and perform system integration testing of PC/server operating systems, related utilities and hardware. Administer applications supporting all Charter divisions.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience
  • Diagnose hardware and software problems and replaces defective components.
  • Perform data backups and disaster recovery operations.
  • Responsible for troubleshooting server problems as reported by users.
  • Research, evaluate and recommend software and hardware products.
  • Support Web access and electronic messaging services and maintains a secure systems environment.
  • Provide new hardware specifications to users based on application needs and anticipated growth; installs new servers and maintains the server infrastructure.
  • Define procedures for monitoring and evaluates, diagnoses and establishes work plans to resolve system issues.
  • Perform troubleshooting for complex hardware, software and network problems.
  • Works on multiple projects as a project team member.
  • Support media management through internal methods and procedures or through offsite storage and retrieval services.
  • Develop and promote standard operating procedures.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Must be proficient in MS Office
  • Excellent communication skills and the ability to work well with all levels of business users in a professional manner
  • Ability to lift 40 lbs
  • Ability to sit and stand for extended periods of time
  • Ability to perform after hours tasks
  • Increased knowledge and ability to make decisions around service ticket requests utilizing software such as Remedy
  • Intermediate level knowledge of system administration tasks and ability to perform more advanced research and recommend approaches for resolution

Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
Related Work Experience
4 years of IT work experience
2 years of system related experience
WORKING CONDITIONS
Office environment