Siemens

INSTRUMENT SUPPORT SPECIALIST

Siemens

July 21, 2021


Now’s our time to inspire the future of healthcare together.
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.
Join our team now at Siemens Healthineers as an Instrument Support Specialist
The HSC Specialist provides third level service support and knowledge transfer to the Siemens Healthcare Regional Units and business partners worldwide. This position reports to the HSC Manager within the Customer Services organization.
This is a role well suited to an ambitious professional, looking for the next step in their career. As an Instrument Support Specialist, you will be responsible for:
  • In your activities you will provide third level service support to the Siemens Healthcare Regional Units and business partners worldwide for Dimension, Dimension Vista and our newest instrument platforms.

  • In addition to the Dimension and Dimension Vista systems, you will be working with our newest instrument platform and therefore you are willing to learn about new software and hardware solutions
  • You will manage complex technical investigations using the ATS methodology to identify potential product issues
  • You will collaborate with the Business Area to create and communicate interim and final solutions and you will disseminate relevant technical information via SKB
  • You will define customer account issues and lead cross-functional team to develop, execute and monitor action plan that may require an onsite visit
  • You will conduct knowledge transfer sessions including global calls and technical exchange meetings and will lead knowledge transfer on new product introductions and updates

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers
  • You will be working with our newest instrument platform and therefore you are willing to learn about new software and hardware solutions
  • You are a self-starter and have a high-level understanding of the system, including analysis of software files, to create specialized investigations to assess product conformity
  • You have proven troubleshooting and analytical problem-solving skills
  • You have demonstrated good documentation practices
  • You have an understanding of clinical laboratory operations with 3+ years of experience in Healthcare or an FDA regulated industry
  • You have very good presentation skills in the customer environment, and you show team orientation, communication skills and customer orientation

Required skills to have for the success of this role
  • Bachelor’s degree in Clinical Laboratory Science, Chemistry or other related Science/Engineering or equivalent combination of education and experience required
  • Minimum of 5-8 years relevant experience in related field and successful demonstration of key responsibilities, knowledge and skills
  • Willing to travel up to 20%
  • Location can be based out of Flanders NJ, Tarrytown NY, Walpole MA, or Newark DE sites; remote office location may be considered on a case-by-case basis.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.
If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Organization: Siemens Healthineers
Company: Siemens Healthcare Diagnostics Inc.
Experience Level: Experienced Professional
Job Type: Full-time

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