Siemens

Field Service Technician

Siemens

June 10, 2021


Position Description: Performs varied customer service and support activities, which may include any of the following:
Service and Application Engineer function:
  • Complete broad scope of product and systems support including install, commissioning, maintenance, and evaluation of customer equipment and systems.
  • Provide scheduled and emergency support remotely and onsite.
  • Provide all levels of user support.
  • May manage sub-contractors and monitor delivery.
  • Create Report and Status Updates of project status.

Sales Function:
  • Explore new opportunities while engaged directly with customers (remote or onsite).
  • Supports sales by identifying potential additional business and providing leads to sales engineer.

Remote Support Engineer:
  • Delivers support services by using remote connections to customer systems.
  • Diagnoses, clarifies, and resolves technical problems.
  • Clarifies events, analyses traces and diagnostic information, provides information about findings to solve the issue and provides guidance for the next steps ( site visit )
  • Use escalation strategy to assist customers.

Key Responsibilities:
  • Develop roadmaps to provide forward looking recommendations to ensure we are utilizing resources effectively and efficiently to drive increased profitability and excellent customer service.
  • Advocate the voice of the customer in the service portfolio innovation process
  • Maintain awareness of competitor plans, trends and technologies.
  • Marketing/PR support at events i.e., tradeshows.
Works closely with marketing and business development teams.The role is an individual contributor role and does not have any direct reports.Will report to the Director of the Customer Service Industry Automation business segment.Focused on timely launch of service portfolio in the marketplace, targeting the ideal market segments at the right price point.Manage the portfolio of Factory and Process Automation service products through strategic planning, analytics and rationalization while ensuring that the quality milestones are met.
Education and Experience:
  • BS/BA in a technical field preferred, experience will be considered in lieu of degree. High school degree or equivalent is required.
  • 10+ years of experience – preferably already trained in Simatic, Sinumerik, Simodrive, Sinamics, Electrical Design, Troubleshooting, Electrical Wiring, Arc-Flash, NFPA70.
  • 7+ years' experience working in product launch and process environment.
  • 90% travel required for this role.
  • Prior PLC , Control Systems, Automation and Lean Manufacturing experience required.
  • Knowledge of 5-axis machining technology preferred. Specific Siemens product experience in SINUMERIK and SIMODRIVE, especially 840D and 611D
  • Knowledge of Siemens product experience in SINUMERIK and SIMODRIVE, including non-current products such as System 3, 810 classic, 6RB2101, 6RA27

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Organization: Digital Industries
Company: Siemens Industry, Inc.
Experience Level: Experienced Professional
Job Type: Full-time

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