Regional Demand Planner (Contract)


June 11, 2021

Sephora, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than three thousand points of sale across Americas, Europe, Middle East, and Asia. Its aim is to animate the most loved beauty community in the world.
Sephora South East Asia is a high growth division of leading global beauty retailer, Sephora. Our teams run omnichannel retail businesses in Singapore, Malaysia, Thailand, Australia, New Zealand, and Hong Kong; Franchise operations in India & Indonesia; and ecommerce-only business (the first in the world globally for Sephora!) in the Philippines. We have recently opened new markets in Hong Kong and New Zealand as well!
Our success is built on innovation, a unique product portfolio, market-leading digital capabilities, and our exceptional people! With ambitious growth plans, we are always looking for talented people who are passionate about building businesses and developing themselves and our customers' experience.

Missions and Responsibilities

The Regional Demand Planner is responsible for leading all Demand planning activities (forecasting and ordering) of a specific portfolio of brands, maintaining the optimum balance between service levels (stock availability), cash (stock levels) and costs in our Distribution Centres.
He/she would also be in charge of all planning activities related to our Thailand Ecom SAP migration project starting second half of 2021.

Key Tasks:

1) Demand Planning
  • Forecasting and Ordering :
o Builds Sales forecasts for Singapore, Malaysia and Thailand, integrating commercial targets (financial planning, store openings), launch plans, events, animations, seasonality, trends and products lifecycle
o Challenges forecasts on Newness provided by Category Team
o Converts sales forecasts into supply needs
o Reviews KPIs and adjusts forecasting models to ensure KPIs are hit.
o Closely works with local supply chain managers and merchandisers to ensure local knowledge is incorporated into the forecasting model.
o Actively reviews product Database to ensure accuracy of the product assortment.

  • Coordination with Merchant team (category managers), Marketing & Finance:
o Actively participates to S&OP process to align all services on sales forecasts, financial plan, launch & animation plans
o Monitors and optimizes Open-to-buy process to meet our inventory targets
o Actively communicates situation on slow moving products / discontinued products to the category team to determine inventory reduction plans (markdown operations, returns to vendor…) and to ensure minimal ageing stock.

  • Conducts regular reviews with key brands to share the OSA, supplier fill rate & stock situation, and brainstorm on improvement plans

  • Defines action plans to improve processes, methods and tools, and monitor their implementation.

2) Project Management :
  • Key user within the planning department for the Thailand Ecommerce migration to SAP project starting second half of 2021 :
o Defines cut over plan for switch of purchases from old to new WH, and sets up proper safety stocks to ensure best on-shelf availability during transition period while minimizing overall inventory levels increase.
o Manages the entire stock migration from old to new warehouse
o Identifies scenarios for UATs in SAP (User Acceptance Tests), executes them and escalates any potential issues

Performance measurements

  • Forecast accuracy
  • On-shelf availability
  • Stock levels (Days on Hand)
  • Depreciation
  • Warehouse fill rate


  • Bachelor degree in Business, Operations Management or Supply Chain.
  • 2+ years of experience in Supply Chain Management, FMCG preferred
  • Fluent in English, both written and verbal.

Key competencies

  • Strong analytical & problem solving skills :
 Ability to analyse, draw conclusions, and recommend appropriate actions in response to data
 Business oriented, paying attention to details and result driven.
 Advanced Excel capabilities (VBA knowledge would be a plus)
 SAP system experience preferred

  • Strong interpersonal & communication skills
 Able to work across functional areas and levels of the organization
 Strong verbal and written communication: ability to simplify, synthesize and convince
 Listens well to others (empathy), client-centric (commercial mindset)

  • Attitude & mindset
 Rigorous and organized, meeting deadlines
 Ability to work in fast paced environment and under pressure
 Ownership and initiatives
 Open to new ideas, driving continuous improvement and challenging status quo

Reporting lines

  • Reports to the Regional Demand Planning Manager


  • Position based in Singapore
  • Minimal travel to SEA countries

When joining Sephora, you join the fastest growing and most innovative omnichannel retailer in South East Asia. As part of LVMH, (, we provide an unparalleled combination of resources, scale, and autonomy to our employees.
Sephora SEA was created through the combination of the Sephora's retail business in South East Asia and Luxola, a Singaporean start-up that broke new frontiers in ecommerce regionally. We proudly maintain an entrepreneurial and technology-focused culture, with all our capabilities built in-house – a rarity in this region.
The data is definitive: diversity leads to better teams, better performance, and better results. Consequently, we actively seek to hire employees of all genders, backgrounds, and experiences. We provide our employees with a unique opportunity to take on senior responsibilities, accelerate their career path, and impact the business of beauty across the world.