SAP

SAP Concur - Technical Consultant (SMB Shared Services), Virtual US

SAP

June 11, 2021


Requisition ID: 288748
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Role Location:
This role can be 100% remote.

SAP Concur - Technical Consultant (SMB Shared Services)

A Technical Consultant partners with customers and SAP Concur project teams in implementing Concur Spend management SaaS applications. Organizationally, Shared Services is part of the SMB global services group within SAP Concur.
The Technical Consultant’s role is to install, configure, integrate and test SAP Concur software for client implementations. Responsible for the technical configuration of customer specific environments, including integration, interfaces and technical settings. Working in tandem and collaborating with the SAP Concur project managers, solution consultants Client Success and sales. The Technical Consultant completes the project milestones, builds the environments, provides client knowledge transfer.

Responsibilities:

  • Provide technical expertise on integration, feeds, loads and extracts
  • Handle the setup and scheduling of all interfaces and system jobs
  • Provide technical expertise on SSO (single sign on)
  • Working directly on SAP Concur’s database
  • Be a technical resource on a project and Helping with system performance related issues
  • Spin-up – to prepare the new system for configuration
  • FTP/PGP setup with client – secure data exchange method for automated integration
  • Setting up jobs within the system (imports/extracts/Credit cards…)
  • Testing and advising on imports – Employee, list and other imports troubleshooting
  • Testing and advising on the use of SAE file – how to get the right data in to client’s financial system
  • Security adjustments – whitelisting of concur on client’s side for best possible experience
  • Purge – moving system into production ready status, getting rid of all test data within the system
  • Direct R/W access to Expense DB – troubleshooting, updating, changing data, clearing hierarchies etc.


In order to accomplish this, you will need to:

  • Maintain all environments throughout the lifecycle of an implementation (Configuration, Test, Production)
  • Ability to lead client training and knowledge transfer sessions
  • Configure all interfaces ERP, Employee, Credit Card, EFT
  • Perform general issue troubleshooting and resolution, including escalations to Development
  • Communicate "best practice" recommendations based on prior experiences, and effectively troubleshoot and solve client issues caused by unique client circumstances or software/hardware issues
  • Support client’s testing cycles – research complex customer problems, issues, and circumstances and provide recommendation, alternatives and risk assessments to project manager
  • Responsible for the migration of configurations between test and production environments
  • Liaison with client team members and Concur internal resources to ensure understanding and clear communications
  • Ensure completion of deliverables, manage schedules, meet milestones, and ensure creative/technical success
  • Develop and maintain technical product knowledge
  • Provide contributions to Concur project methodology and document library, which includes development of new documents/processes as well as updating existing documents/processes
  • Update Customer Statistics in Knowledgebase and/or CRM systems
  • Represent the Department on cross-functional teams
  • Communicate consistently and regularly client issue status and progress with the Project Manager
  • Be aware of, and comply with, all corporate policies


So, who are we?

SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. Founded in 1993, Concur services are used by 40,000+ clients representing 30 million users in more than 150 countries.
Your career at SAP Concur is what you make of it. You can forge your own path, work in different offices, switch business units or solve a problem that no one has before. We’re inspired by change and by each other which is a major contributing factor to how we have retained the innovative culture that has created a market leading team of 6000 colleagues.

What do you need to bring?

  • Bachelor’s degree or equivalent technical work experience
  • Basic MS SQL skills, running DB query and troubleshooting
  • Experience with FTP and PGP file encryption (or similar)
  • Strong working knowledge of flat files, XML files, and Excel spreadsheets
  • Understanding of data format conversion
  • Analysis and troubleshooting skills with good communication & presentation skills
  • SAP Concur Travel & Expense experience
  • Experience with SAML SSO technologies, IDP and/or SP-Init
  • Experience with ERP or HR systems integration, and/or implementation of cloud environments
  • Basic Accounting Principles knowledge and Project management experience
  • Experience working with 3 major credit card provider’s data and banking payment gateways etc.
  • Understanding of business travel and travel agency data
  • Demonstrated ability to learn new concepts quickly
  • Strong knowledge of software & technology, specifically around web technology, financial system integration & Excel a strong plus
  • Strong trouble-shooting skills/problem solving skills - ability to critically analyze issues and develop creative solutions
  • Ability to be self-directed and work independently, prioritize workload, self-directed & work independently

To launch your career with an organization whose products have a real positive impact on people’s lives, apply today and see where your journey takes you.
#LI-REMOTE

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations: Virtual - USA