Customer Service and SupportLocation:
St. Leon-RotExpected Travel:
Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
SUMMARY & ROLE INFORMATION
Customer Success drives software adoption, ensuring customers implement and run what they buy whilst safeguarding maintenance and subscription. Using our unparalleled expertise, we guide our customers throughout the entire lifecycle to make the benefits of digital transformation a reality, end to end.
The strength of our Centers of Expertise (CoE), as part of Customer Success, is to analyze customer solutions with 360° view with service delivery teams combining experts for all relevant software components including application, database and technology, as well as engaging a strong back office support.
In the role of a support associate, you will work in the Center of Expertise (CoE) and deliver services for every aspect of customers' software implementation, transformation or upgrade project.
CoE EMEA is a great place to kickstart your career at SAP services no matter if your heard beats rather for business process (Finance, Logistic, Supply Chain) or technology (In Memory HANA Database, SAP Cloud Platform (ML/AI), Analytics, Data Lakes).
Joining our career starters program (sap.com/careerstarters) and with the support of our mentoring program you will gain within short time a unique technical expertise invaluable to the market.
EXPERIENCE (Role Requirements)
A university degree in natural, economic or engineering sciences, e.g. computer science, business informatics, industrial engineering, mathematics, physics
Very good analytical skills for solving complex problems; a structured, reliable and independent way of working even under pressure; confident and friendly manner and general communication skills
Knowledge in the field of programming (e.g. Java, C++, ABAP) and very good German and English language skills, both spoken and written, for cooperation with our customers
First practical work experience in dealing with SAP systems
First experiences with SAP applications
ABOUT THE TEAM
Our team primarily focuses on assessing SAP solutions incl. functional and technical design, performance critical processes, assessment of implemetation and upgrades, monitoring during testing and GoLive, planning the digital transformation.
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.