Business Manager


July 21, 2021

What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Position Summary

The Business Manager acts as a key team member of North America (NA) Consulting Delivery Leadership Team. NA Consulting is in the process of defining, adapting its service offering, and transforming its resources to support a new cloud business model, focused on customer success.
This role is tasked with handling a wide range of asks and projects in support of the ongoing business and the transformation – all requiring critical and quick thinking, attention to detail, flexibility and a “can-do, team-first” attitude. The Business Manager must be agile, work through ambiguity, and effectively navigate across all NA Consulting Teams. This person oversees projects and transformation of the NA Consulting organization to ensure we collectively exceed our strategic KPIs.
This role will partner closely with cross-functional stakeholders across the globe (e.g., SBO, Transformation Office and the NA MUs). This is a high impact position requiring strong analytical and creative problem-solving skills with exemplary planning and execution skills. The ideal candidate is self-motivated, driven, and has proven success in building and delivering project in a fast-paced and ever-changing environment. This individual has excellent communication and organizational skills, is approachable and proactive. This role reports to the Head of NA Consulting.
Roles and Responsibilities
  • Transformation – Support in the design, planning and execution of the consulting business model transformation. Encourage and develop a cloud mind set through assisting in establishing cloud based programs and offerings.
  • Alignment, Task Management, and Business Health – tackle a diverse mix of administrative, operational, tactical and support of strategic activities and projects. Coordinate alignment for all NA goals, objectives, and initiatives. Track initiatives by monitoring progress towards meeting goals and achieving benchmarks, analyzing data, ensuring follow-through and sustaining momentum needed to drive progress. Manage assignments and tasks with a high-level of organization and autonomy. Manage the entire lifecycle of assigned projects, including scope and priority setting, identifying interdependencies, risk mitigation, issue tracking, quality management, resourcing needs, KPI monitoring, budgeting, communication planning, and overall status tracking.
  • Business health – Gather metrics and analysis of data to gauge the health of the offering, business, and utilization of resources. Assist with teams for follow-up and improvement actions.
  • Communications – develop talk tracks, email communications, presentations, key messages and content for business reviews. Work with NA Consulting Leadership to deliver thought leadership and messaging, while consistently delivering communications based on priorities and advocating for the information needs of employees, customers, and management.
  • Internal and customer meetings – preparation for meetings, example; building agenda topics, and coordinating with presenters; prepare briefing materials; participate as needed to capture follow-up items and ensure closure of those items.


  • Strategic, customer-centric, team-oriented, business improvement, and analytics mindset.
  • Results oriented – able to prioritize, problem solve, work under pressure and meet deadlines.
  • High degree of personal initiative and ability to work in an evolving environment and balance the needs of various internal and external stakeholders.
  • Tolerance for rapid change; ambiguity; flexibility and steady temperament. Ability to prioritize according to changing business priorities.
  • Outstanding interpersonal/diplomatic tact, collaboration, listening, and process facilitation skills.
  • Solid verbal and written communication skills.
  • Analysis capabilities
  • Proven success in building and driving projects.
  • Demonstrated expertise in creating and maintaining project deliverables such as, project charter, project management plan and status reporting.
  • Ability to build consensus, create momentum, and work well cross-functionally with other departments and varying levels of management.
  • High level of problem solving, organization and time management skills.
  • 2+ years of project and/or program management experience.
  • 5+ years of overall experience at a leading software or consulting company
  • Bachelor’s degree required.
  • Previous experience at SAP Concur, SAP or other SAP companies is strongly desired.
  • Working knowledge of the enterprise and cloud software space preferred.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:298770 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time |