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Customer Success Group
Technical Architect – Professional Services (Benelux)
What is the opportunity…..
The Technical Architect is one of Tableau Services principal consultants who enable our customers success through technical strategy and implementation, from start to finish. They are advisors and implementers of Tableau Products, a technical strategist focused on guiding customers through their data transformation being the steward of Tableau best practices. You will possess considerable skills and abilities as a consultant/architect with demonstrated proficiencies in these key areas with a strong track record of providing end-to-end system architecture solutions and customer engagement management. The Technical Architect is responsible for providing technical expertise, partnering with our customers on design, developing implementation strategies and architectural solutions to drive adoption and promote the use of Tableau best practices.
What is a Technical Architect responsible for?
A Technical Architect is responsible, depending on role and level, for:
Who you are…
Provide billable professional services which meet or exceed sales teams’ quota.
Advise and guide customers to strategise, design and deploy an optimised platform to enable a seamless user experience, user rights and permissions to provide security, and automated processes for ongoing Server management to give IT confidence to support rapid scale.
Lead our customers to address business needs by guiding prioritised data creation efforts and enabling a data strategy that allows them to address their most critical questions.
Become an expert in the features, benefits and application of Tableau’s products.
In depth understanding of Tableau and other Server product(s) and its integration into client solutions, and intermediate level understanding of our Desktop/frontend product(s).
Drive all aspects of successful implementations from strategy and design to deployment and scalability.
Conduct needs analysis, data reviews, and product demonstrations.
Communicate via phone, email, face-to-face and web meetings with customers assisting and guiding them through the proposal and implementation process.
Be responsive to customer demands and mitigate objections or product deficiencies.
Provide onsite customer training and professional services.
Working with our pre-sales, customer success and support teams to pro-actively support the customer through all stages of their lifecycle with Tableau
Proactively building their skills through on the job and direct training opportunities
Contributing to the wider knowledge pool of Tableau
The Professional Services Delivery team are the post-sales implementers of Tableau solutions, and therefore highly customer-facing.
In this role, the incumbent will be expected to spend up to 70% of their time on-site with customers driving enablement and adoption.
Who we are…..
Experienced . Relevant experience in Consulting or Professional Services Delivery role in related industry. Owning customer engagements end to end or Project Management.
Strong Communicator . You love the idea of sharing the Tableau story verbally and visually.
Team Player . You’re the best at what you do and you know how to work with your colleagues to get their best.
Problem Solver . You love tackling the most difficult of challenges and know how to get to the best solution. You partner with customers to drive business change and implement end to end solutions as a trusted technical advisor.
Excellent Communication . You know what to say and more importantly, how to say it.
You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world.
Tableau is a clear market leader in the Gartner Magic Quadrant for BI & Analytics. We develop software that helps people to see and understand data. We’re now also part of Salesforce, one of the world’s largest cloud-based software groups.
Not only do Tableau have world-class products, Tableau is also one of the most in-demand and fastest growing marketable skill in the world!
At Tableau, who we are is as important as what we do, and Tableau’s Core Values sets the stage for all employees. We’re always on the mission to collaborate and provide world-class products. Through respect, honesty and just keeping it simple, it makes delighting our customers easy!
Passionate about making a difference in the world by helping people see and understand their data?
Motivated by building successful customer solutions based around innovative, market-leading technology?
Excited to join the best Professional Services team in the business where coming to work is more than just a job?
If so, we would love
to hear from you!
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