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Customer Success Group
What you’ll be doing…
The Professional Services Delivery team are the post-sales implementers of Tableau solutions, and therefore highly customer-facing. The Technical Architect (TA)
is a Lead in the Professional Services Delivery team. At this level it is expected that the incumbent will be an experienced Consultant/Architect and proficient at end-to-end Solution Architecture and Customer Engagement. In this role, the incumbent will be expected to spend more than 70% of their time on-site with customers or working on customer-assigned work.
Within the Professional Services team the TA will be highly skilled in Tableau-adjacent technologies that help Tableau integrate in a complex customer deployment. Being a leadership role, the incumbent will regularly be the first to deploy a new offering and then enable others on the team to do so.
A key aspect of Consulting at Tableau is nurturing customers to drive adoption and repeat purchases. The TA is responsible for guiding the engagement to enable those objectives and providing feedback to the Sales teams about future opportunities.
Some of the things you’ll be doing include …
Who you are…
Become an expert in the features, benefits and application of Tableau’s products – Deep understanding of our Server product(s) and it’s integration into client solutions, and an intermediate level understanding of our Desktop/frontend product(s).
Conduct needs analysis, data reviews, and product demonstrations.
Become an expert in Tableau APIs and how to use them to provide solutions to customer issues.
Conduct discovery exercises, build detailed implementation plans and coordinate the delivery of the solution.
Communicate via phone, email, face-to-face and web meetings with customers, assisting and guiding them through the proposal and implementation process.
Generate Pre-Engagements Brief and Post Engagement Summaries for customers.
Provide ad-hoc onsite customer training and professional services.
Provide billable Professional Services to Tableau customers
Assist Professional Services Management and Sales with specific scoping or technical / guidance in pre-sales discussions.
Help identify trends, training needs and new programs / services.
Provide a broader appreciation of business issues and translate more complex customer requirements into achievable Tableau technical solutions that fall outside of native functionalities
Build and maintain a library of reusable Service Delivery documentation and code (to include custom scripts and coding)
Participate in or lead ad hoc side projects for the benefit of the worldwide Services Delivery organization.
Mentor / coach other consultants.
For Colorado-based roles: Minimum annual salary of $121,800.00. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
Experienced . Relevant experience in Consulting or Professional Services Delivery role in related industry.
Communication Finesse . Strong verbal and written communication of qualitative and quantitative business cases.
Eye for Detail. Exercise timely practice of attention to detail through thorough and accurate assessment to better understand cause and effect.
Analytical Problem Solver. Ability to define, identify and resolve problems with varying degrees of complexity.
You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!
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