Salesforce

Success Plan Advisor

Salesforce

March 1, 2021


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Job Category
Sales
Job Details
The Success Plan Solution Advisor team are looking to add an experienced and world-class Solution Advisor to join the team. The successful candidate for this role will be working with our Accounts to drive Sales of Premier & Signature Success plans.
The focus of the role is to assist our Sales teams to drive Signature & Premier bookings and attach. The role will cover specific products from our portfolio of subscription services including Premier Success Plans (subscription-based technical support offerings - Signature Success, Priority Support, MCS, Legacy Signature plan, Technical Account Manager and Proactive Monitoring offerings).
Responsibilities:
  • Build relationships with both CSG leaders & Sales leadership, including Account Executives, RVPs and AVPs, to review territories and identify strategies and opportunities for Premier & Signature Success plans
  • Provide deal support on a weekly basis, by working with Account Executives, Portfolio leaders and Sales leaders for all deals without Premier to ensure Premier is attached. Report results in weekly forecasting meetings and escalate any deals where Premier is not attached. Measure win/loss rate
  • Achieve and exceed regional bookings and attach rate targets for both Premier & Signature Success plans.
  • Convert customers on legacy Support offerings to the new Signature 2.0 SKU
  • Develop sales tools (playbooks, business cases, customer references) for the regions supported
  • Manage “Selling Premier Success”Chatter community to share information and best practices across sales teams
  • Act as subject matter expert for Success Cloud products
  • Team effectively with other parts of the organization, including, Account Executives, Sales Leadership, Account Partners, Sales Operations, Pricing Deal Desk, Sales Productivity, Marketing, Legal, CSG Regional Leaders, Customer Success Managers, Portfolio Success Managers, Technical Support, and Product Management to address and resolve customer or sales issues

Required Experience:
  • Strong technical background with ability to understand complex technical & business environments.
  • Background in client facing IT consultancy would be advantageous
  • Demonstrable understanding of mission critical support processes with all customers
  • Demonstrable experience of engaging with enterprise customers cross functionally and varying levels of seniority up to & including C suite executives
  • Experience of building & delivering business value cases and presenting to customer
  • Sales experience with a track record of managing a large territory and exceeding targets is a +

Required Skills:
  • Excellent relationship-building skills with a proven ability to grow and nurture relationships
  • Strong written and verbal communication skills
  • Outstanding presentation skills required including the ability to adapt style based on audience and present complex ideas
  • Ability to work in a Co Prime Sales role with the ability to meet or exceed quarterly bookings targets
  • Strong Microsoft Powerpoint, Excel, project management skills
  • Travel as required typically 10%

Attributes:
  • Team player who likes to collaborate and create innovative approaches to increase levels of performance
  • High energy, outgoing, positive attitude and ability to motivate others
  • Results-driven, tenacious, drive to succeed in a fast-paced environment
  • Ability to learn quickly and adapt to change
Competitive Benefits
- Health Insurance for you and your family
- Wellness and Education reimbursements
- Employee Stock Purchase program
  • Parental leave
- Childcare subsides
And more!
About salesforce.com
Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we’re delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate–and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes and one of Fortune’s 100 Best Companies to Work For. Our “more human, less corporate” culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob?
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Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.
Salesforce welcomes all.