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Customer Success Group
The ideal Success Associate
is a champion of Salesforce products and features and has the ability to prioritize, multitask, and engage dynamically with a set of customers
Preferred Qualifications & Skills:
- Develop an understanding of typical business challenges faced by customers and map Salesforce features and associated business benefits to address their needs
- Ensure that customers derive maximum value from their investment in Salesforce
- Evaluates current adoption maturity level and blockers to adoption, and provide adoption best practices and a prescriptive approach to increase adoption.
- Partner with sales and the extended account team to support customers growth and to help them achieve their objectives
- Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into a path for success
- Proactively communicates technical product changes, degradations, outages, end of life and new updates
- Escalate and drive mitigation plans among cross-functional teams to de-risk accounts
- Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
- Will often support a global customer by partnering with Success Tier 1/Tier 2
- When appropriate, recommend additional Salesforce Cloud Services needed to drive success
- 3-5 years relevant industry expertise
- Champion of Salesforce product and platform features, capabilities, and best use
- Ability to prioritize, multitask, and engage dynamically with customers
- Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
- Collaborative, persistent and self directed
- Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog
- Ability to quickly grasp and distinctly explain technological and business concepts
- Comfortable adapting to new opportunities and change
- Creative problem-solver
- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
- URGENCY: Ability to move fast and drive business value and results
- OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
- TRUST: Trust the company’s core values
- ADAPTABLE: Excels in high levels of uncertainty and change
Colorado -based roles: Minimum annual salary of $55,700. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
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