Success Associate - Communications & Media Industry


July 21, 2021

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success Group
Job Details
The ideal Success Associate is a champion of Salesforce products and features and has the ability to prioritize, multitask, and engage dynamically with a set of customers
  • Develop an understanding of typical business challenges faced by customers and map Salesforce features and associated business benefits to address their needs
  • Ensure that customers derive maximum value from their investment in Salesforce
  • Evaluates current adoption maturity level and blockers to adoption, and provide adoption best practices and a prescriptive approach to increase adoption.
  • Partner with sales and the extended account team to support customers growth and to help them achieve their objectives
  • Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into a path for success
  • Proactively communicates technical product changes, degradations, outages, end of life and new updates
  • Escalate and drive mitigation plans among cross-functional teams to de-risk accounts
  • Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
  • Will often support a global customer by partnering with Success Tier 1/Tier 2
  • When appropriate, recommend additional Salesforce Cloud Services needed to drive success

Preferred Qualifications & Skills:
  • 3-5 years relevant industry expertise
  • Champion of Salesforce product and platform features, capabilities, and best use
  • Ability to prioritize, multitask, and engage dynamically with customers
  • Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
  • Collaborative, persistent and self directed
  • Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Comfortable adapting to new opportunities and change
  • Creative problem-solver

Leadership Qualities:
  • PASSION: Passionate about Customer Success
  • BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
  • URGENCY: Ability to move fast and drive business value and results
  • OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
  • TRUST: Trust the company’s core values
  • ADAPTABLE: Excels in high levels of uncertainty and change
  • LI-Y

Colorado -based roles: Minimum annual salary of $55,700. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:
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