Solution Architect - Loyalty Management


July 21, 2021

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Job Category
Customer Success Group
Job Details
Department Description:
The mission of Salesforce Loyalty Management Professional Services is to accelerate our customer's success through their investment in Salesforce Loyalty Management and put Loyalty at the heart of their businesses. We leverage cutting-edge technology, strategy, and consulting skills to transform our customers' marketing teams into world-class digital-first, data-driven organizations.
Role in a nutshell?
A Solution Architect (SA) is a strategic customer-facing position within the professional services organisation. The SA is responsible for the translation of customer business and technical requirements into a comprehensive solution. SA’s are experienced customer consultants with strong interpersonal skills and broad business, technical, and interactive marketing industry knowledge.
You’ll work as a strategic consultant to customers across EMEA and UK&I to help them realize business value from their investment in Salesforce marketing technologies and in particular Loyalty Management. Internally you will help define the delivery approach for the new Salesforce Loyalty Cloud product with a focus on how we guide customers to implement their Loyalty Management solution.
Your Impact
As a Solution Architect, you’ll use your technical knowledge and expertise to drive success for our customers.
You’ll work with customers to develop and implement data-driven marketing strategies that leverage our technology. As well as being responsible for customer-facing delivery, you’ll build strong relationships in the North region and across EMEA, to promote our practice and drive services opportunities.
Internally, you’ll collaborate with other Solution Architects, Business Architects, Project Managers, Customer Success teams, and Sales teams to deliver program success for customers.
Key Accountabilit ies
    • Create, manage and present an actionable BRD/FSD (Blueprint) that aligns a customer’s business needs to Salesforce Loyalty Cloud & associated products
    • Complete Solution ownership from requirements gathering to solution delivery working with a variety of technical / non-technical stakeholders
    • Run Loyalty Management workshops, both pre-sales and during implementation
    • Work alongside Business Architect, Technical Architect and Project Manager to deliver Salesforce loyalty Management implementation projects
    • Support Account Executives and Go To Market teams with sales opportunities by validating solutions & identifying opportunities in existing accounts across our Europe, Middle East & Africa (EMEA) region
    • Achieve a billable utilization target
    • Actively participate in developing and growing the Marketing Solution Architect practice

Minimum Requirements
    • Demonstrable experience of solution design & technical delivery of SAAS platforms/equivalent
    • Experience leading customer-facing discovery sessions to conceptualise and design complex business solutions.
    • Experience documenting customer problems and software solutions using BRDs\FSDs, wireframes, diagrams, workflows and mockups.
    • Excellent presentation and verbal skills with technical, non-technical, end-user, and executive audiences
    • Ability to lead small and large teams to deliver business objectives
    • Fluency in English
    • Post-Covid, travel is an integral part of this role and will be based on customer needs (25%-75%)

Preferred Requirements
    • Additional language: French, German, Italian, or Spanish
    • Knowledge of CRM technology, specifically as it relates to customer data.
    • Loyalty Management experience
    • Prior experience of working with the Salesforce Core platform
    • Past experience developing SQL with a RDBMS such as MySQL, Oracle, or MS SQL Server
    • Familiarity with HTML, XML, CSS and JavaScript
    • Strong understanding of SOAP APIs, REST APIs and integration architectures
    • Familiarity with SDLC methodologies including requirements, design, implementation, testing and maintenance
    • Understanding of sales process and methodologies preferred

Why join Salesforce?
We are honoured to be ranked on the FORTUNE “ 100 Best Companies To Work For® ” list for the thirteenth year in a row, placed at #2 in 2021. We were also named “Employee’s Choice Best Place to Work” by Glassdoor this year.
We have generous benefits including monthly wellness allowance, paid time off including 7 days per year to volunteer, parental leave, an education reimbursement program, and many other things. We’re also the fastest-growing of the top 10 enterprise software companies; this level of growth equals incredible opportunities to grow a career at Salesforce.
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