Site Operations Engineering


September 14, 2021

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Job Category
Products and Technology
Job Details
Salesforce is seeking an engineering candidate to join the Site Reliability organization. Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a global team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues. Seven days a week, 24 hours a day, the Site Reliability team keeps the Salesforce cloud and our customers protected. As a member of the Site Reliability team, you will be responsible for the primary task of detecting and resolving incidents within minutes. This objective is met by monitoring the services, reacting to problems, and proactively addressing issues before they affect performance or availability.
When not fighting fires, the team is responsible for fire prevention through monitoring, automation, self-healing and resiliency initiatives, destructive testing, and game day exercises. The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration.
Role Description:

    • Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems.

    • Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management

    • Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team

    • Ensuring that work carried out by the Site Reliability team is executed in such a way as to comply with the company’s internal compliance policy and directives

    • Being available to discuss and resolve technical issues and escalations with other technical staff as required

    • Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth

    • Ability to operate in the high-pressure environment and troubleshoot complex issues quickly successfully handle multiple priorities

    • Work to automate detection and resolution of recurring issues in the production environment

    • Help create and improve current processes to reduce engineering toil

  • Basic Requirements:
  • U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role
  • Systems engineering experience in enterprise scale internet service engineering or support role
  • Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)
  • Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris
  • Strong understanding of monitoring implementations and administration
  • Strong communication skills (Written and Oral)
  • Past experience in Incident Management and good understanding of ITIL service operations
  • Experience in working in a 24/7 team managing large data centers
  • Be available to work shift work if required
  • Solid understanding of cloud computing foundations preferably AWS
  • Understand and have experience with writing scripts in Python or other languages

Preferred Qualifications:
  • BS or higher degree preferred in Computer Science or Electrical Engineering plus relevant job-related experience
  • Prior Chef/Puppet or automated deployment experience
  • Experience in supporting and maintaining a monitoring and alert systems
  • Experience in supporting and maintaining Java applications
  • Hands on experience configuring and managing AWS (Amazon Web Services), using the CLI/SDKs
  • Experience managing systems monitoring and alerts.
  • Have or Obtain Certifications in Linux+, RedHat and AWS
  • Familiar with Agile Process and DevOps

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
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