Senior Site Reliability Engineer


July 21, 2021

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Products and Technology
Job Details
Location : Dublin, Ireland
Salesforce is seeking a Site Reliability Engineering candidate to join the Site Reliability organization in our Dublin location. Working closely with our counterparts in the Infrastructure and R&D organizations, this organization provides a global team of engineers monitoring cloud service availability, supporting platform operations and resolving incidents. The incumbent in this role would demonstrate strong focus on tactical operations, as well as large-scale production engineering and orchestration.
The Site Reliability team keeps the Salesforce cloud and our customers protected. Come help us support the services that power the biggest Enterprise Cloud Computing company in the world!
Role Responsibilities - (Working as part of shift team - 4x10 hour shifts per week):

  • Continuous systems and service availability to maintain top performance for our customers

  • Incident management - Act in key support roles during major incidents

  • Also, participate in the technical review of the incident for problem management.

  • Work to automate detection and resolution of recurring issues in the production environment.

  • Ability to operate in the high-pressure environment and troubleshoot complex issues quickly, while successfully handling multiple priorities.

  • If it breaks, fix it fast, and ensure that any future problems will be automatically resolved.

  • Analyze performance related issues and work across the Technology organization to develop solutions to ensure service resiliency

  • Automate operations by developing software applications, tooling and API Integrations to connect disparate/distributed systems

  • Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth

  • Participate in on-call rotation


  • Experience in support of distributed systems, with Linux/UNIX administration and internals knowledge

  • Experience in some of the following programming languages: Python/Java/C++, good knowledge of bash scripting.

  • Good knowledge of basic large-scale Internet service architectures (DNS, HTTP, Load Balancing, ...)

  • Experience in container based architectures: Docker/ Kubernetes etc.

  • Strong understanding of monitoring implementations and administration

  • Experience in a role with hands on complex Technical Problem Solving and troubleshooting

  • Past experience in Incident Management and good understanding of ITIL service operation

  • Good verbal and written communications skills

  • Be curious and ask questions

Preferred Qualifications:

  • BS in Computer Science plus relevant job-related experience

  • Python certification

  • Red Hat Certification


If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or .
Salesforce welcomes all.