Senior Manager, Product Management - QTC


September 15, 2021

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Job Category
Products and Technology
Job Details
Business Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Customer Success, Innovation and Agility- we own more than the traditional IT components with a heavy focus on working closely with our stakeholders for critical business outcomes. Our goal is to deliver technology that is centered around a best-in-class customer experience, business growth, global scale and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world’s foremost Salesforce implementation and enable our global team to do their best work by leveraging our platform.
The Snr Product Manager, QTC within the Business Technology organization will be responsible for leading product strategy and key decision making support to a cross-functional team in partnership with BT Core, Business Leaders and the M&A Product teams. This individual will drive the vision, strategy, roadmap, and execution plan for the several areas of the Org62 integration and partner with BT, TMP and GTM Stakeholders on strategies for net new and in-flight strategic programs, domain specific enhancements & cloud integrations. This role will collaborate with cross-functional teams across the several Business Technology domains and the broader Salesforce Product Clouds across the company to execute the vision and will bring a beginner’s mindset to help define the product roadmap and technical efforts to modernize the product and technology strategies related to the entire quote to cash transformation.
Team and role overview
The QTC Domain Product Management team plays a critical role at Salesforce in leading large-scale, cross-functional initiatives within the Business Technology organization. Product leaders focus on capabilities across the customer life-cycle, with emphasis on the Quote to Cash (QTC) areas as priority for modernization, integration synergy and scale. Product Managers in this team are geographically diverse, domain aligned and work across various strategic programs through from beginning to end, ensuring modernization, integration synergy and scale and more effective communication with the core Salesforce systems and teams. This role will lead a group of Product Managers and Analysts to enhance existing business motions and deliver roadmap and engineering stories in conjunction with their domain counter-parts. Cross-functional collaboration is key and an area for growth, so this individual will need to bring a demonstrated track-record for being intellectually curious, a team player and the ability to evolve teams and processes to the next level.
About You

  • Love to wear multiple hats.

  • Leap tall buildings in a single bound, bringing the whole team with you.

  • Keen reader of people, culture, and tea leaves; builds the relationships to make things happen. - Trusted Partner with TMP/Product Engineering, Business and BT Leads

  • Highly functional in a dynamic, energizing environment. with the ability to Influence and Drive decisions

  • Comfortable bending between the tactical and strategic.

  • Excellent at framing problems to inspire a beginner’s mindset and creative solutions.

  • Top-notch executive presence and communications superstar.

  • Operate in a highly Agile manner.

Top Reasons to Join Our Team

  • Thrive in a culture of ownership, delivery, and innovation.

  • Drive the end-to-end delivery of world-class technology solutions.

  • Be a catalyst for change in the realm of World-Class Business Technology organization.

  • Enjoy a hyper-transparent flow of information, conversation, and ideas.

  • Innovate and invent the future of Business Technology product management.

Your Impact
This role helps to build strategy, report on, and drive progress and lead team with two areas of focus:
Simplify, Understand and Align Quote to Cash business processes that enable Salesforce to scale beyond $50B Build a multi-week/month roadmap to accelerate the integration of key processes and technologies for the Sales, Marketing, RevOps, TMP, Partner areas as an example.
Primary Responsibilities (Essential Functions) :

  • Engage customers and stakeholders to determine business capabilities and product features needed to deliver business requirements, technical considerations, and strategic objectives, as well as provide recommendations based on your industry and product experience.

  • Lead a team of Product Managers and Analysts to deliver epics, user stories, roadmaps, burn-down, change management and other success activities to ensure successful Go-Live.

  • Collaborate on M&A and Q2C data frameworks promoting agile, iterative practice to migrate complex acquisitions and cross-entity collaboration.

  • Define gaps in our current policies and processes. Look for ways to simplify current and future processes with an eye toward automation.

  • Define product and business capability KPIs (short and long term) and provide regular updates to the Business and Workstream Leads and the SteerCo/Executive team on progress.

  • Use data analysis to determine strategy to advance operations for customers in all segments and provide analysis on how to move the segments across capabilities and technology paths to reach business outcomes.

  • Support data deliverables for decision support and operational processes and system and process implementations for Salesforce Core systems integration strategies; this includes project management responsibilities

  • Design and build out strategy key performance indicators and Tableau reporting toolkits for the product team implementing the new Salesforce Revenue Cloud offering with a goal to directly influence and inform Salesforce product development strategy and features.

  • Create data visualizations & reports that help teams with planning and project execution; Provide timely and accurate reporting to a variety of teams, on a range of topics.

  • Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Management, Scrum Masters, Engineering, Platform Engineering, TechOps, Release Engineering, Capacity, Functional Managers, Release Management, etc.).

  • Participate in program reviews (deep dive into current state of project goals, risks, escalations) in whatever forum required; anticipate and remove obstacles with a sense of urgency which prevent project teams from delivering on project goals.

  • Create a collaborative environment that fosters creativity, innovation, and learning.

  • Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.

Minimum Requirements

  • 5-8 years professional experience in analytics, finance, statistics or other related fields or relative enterprise software/product management or engineering experience at an enterprise technology company.

  • 3+ years of successfully implementing and managing SaaS product development programs; strong knowledge of the SaaS business model and its product development lifecycle.

  • Excellent analytical and problem-solving skills with a history of hands-on, detail orientation.

  • Exceptional data analysis skills, including attention to detail and ability to manage various data points to achieve a common goal (people knowledge, data warehouse, Excel files, external tools, other internal data).

  • Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.

  • Ability to establish credibility and rapport with senior executives, working teams and technical and non-technical team members alike.

  • Outstanding organizational, communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment.

  • Ability to see the bigger picture and prioritize accordingly; Flexible but knows how to hold the line (Firm but Fair).

  • Comfortable with ambiguity; thrives in a changing environment while performing in a calm and focused manner

  • Strong and effective verbal and written communication skills

  • Excellent self-management practices and an independent thinker; exceptional work ethic; self directed and resourceful

  • Highly organized and able to prioritize multiple tasks at one time

  • Proven project execution skills with a strong desire to document best practices and process improvements

Preferred Requirements

  • Experience with Go To Market processes and systems.

  • Comfortable bending between the tactical and strategic.

  • Ability to manage/juggle multiple priorities without loss of efficiency.

  • A service oriented minded person who "Thinks Customer."

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