Senior Director, Solution Engineering


April 27, 2021

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Job Details
We are looking for a Sr. Director of Solution Engineering specific to the Enterprise Corporate Sales [ECS] business unit. In this role, the Sr. Director will partner directly with the SVP of Sales as a strategic advisor in formulating go-to-market initiates to scale and grow the business. This will involve working in close partnership with internal thought leaders in Sales Programs, Sales Strategy, Industry go-to-market, Product Marketing, and extended Solution Engineering organizations. A unique attribute of this role is the ability to partner & deliver impact with Senior Sales & Solutions Leaders across five industry operating units spanning Financial Services, Health & Life Sciences, Communication, Media & Technology, Manufacturing, and Retail & Consumer Goods. As the Solution Leader, you will work with first-line Managers in allocating resources, performing employee reviews and evaluations, participating in strategic deals, driving relationships with Sales Leadership, the extended Solutions ecosystem, and leading the growth of Industry-focused business units. The Sr. Director may be a player-coach, actively working with their team members to solve difficult problems, and coordinating corporate/external resources when required. They will also drive strategic initiatives and programs as needed and actively support the team’s career development and advancement.
The selected candidate will have the rare and incredible opportunity to drive the business, develop talent, and create a culture to cultivate growth and inclusion.
Minimum Requirements:

  • The candidate will have a minimum of 5+ years of experience leading complex Solution Engineering organizations

  • The candidate will possess good analytical capabilities, be organized, and able to lead several strategic initiatives at the same time

  • Proficient with Service focused CRM technologies (or other Enterprise business applications) and be able to present to a business or technical audience

  • Ability to represent the voice of the Solution Engineering team by providing guidance on sales strategies, approaches to solve specific problems, as well as represent team needs to executive stakeholders

  • Able to communicate equally with internal resources such as Industry leadership, Product Management, Product Marketing, Development, and Sales Management to gain commitment and support

  • Must have good fundamental Sales Skills (Value and Solution Selling) and advanced leadership skills

  • Knowledge of advanced technologies and business processes including: Modern Web & Mobile Applications, Cloud Technologies and development, and detailed business process applications

Preferred Requirements:

  • BA/BS Degree

  • CRM/Salesforce knowledge

  • Salesforce Certifications a plus


  • Strategically partner with the SVP of Sales to drive scale, process improvement, and growth across key investment areas in the business

  • Exercise Go-To-Market leadership skills through leveraging strong business acumen and in-depth analytical capabilities

  • Manage large and medium scale projects/initiatives requiring complex cross-functional collaboration and project management needs

  • Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed, and identify and resolve issues to ensure project success

  • Be the Voice of the Solution’s organization and identify opportunities to leverage all Salesforce technologies to address external trends or customer needs within key Industries of focus

  • Leverage business knowledge and expertise to drive business process improvements within the Solutions and Sales organization

Leadership Qualities:

  • TRUST: Ability to earn the trust of external and internal customers and lives the Salesforce’s core values of inclusion

  • CONSULTATIVE: Able to analyze business or customer issues, articulate comprehensive solutions, and craft a plan of action

  • COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

  • CREDIBILITY: Able to interact with various levels of an organization both technical and non-technical to discuss comprehensive solutions

  • WIN AS A TEAM: Embodies Salesforce values and a team player that everyone enjoys working with

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