Salesforce

Senior Customer Success Manager, MuleSoft

Salesforce

April 30, 2021


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Job Category
Mulesoft - Customer Success Group
Job Details
Senior Customer Success Manager - MuleSoft
MuleSoft thrives off the success of our customers, and we're looking for strategic, growth-focused, and results-driven Customer Success Managers (CSMs) to engage, retain, and enable MuleSoft’s customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across MuleSoft to accelerate the adoption and expansion of MuleSoft Anypoint Platform.
As a CSM, you are responsible for the complete post-sales lifecycle of a portfolio of MuleSoft customers, and through your partnership, customers will derive maximum value from their investments using MuleSoft’s methodologies, leading to project success, retention, and renewal.
What you’ll achieve:
1 month:
Master MuleSoft’s messaging and delivery blueprint
Learn the region and team
Assume responsibility for assigned customers
3 months:
Achieve renewal targets
Begin building business-identify opportunities, drive business outcomes, ensure customers are successful with MuleSoft blueprint, etc.
Obtain MuleSoft messaging certification
Take one or more MuleSoft solution classes
What you’ll need to be successful:

  • History of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent

  • Proven track record of achieving targets and goals, preferably in a sales setting

  • Track record of managing large, complex projects and/or programs

  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

  • Has handled difficult customers or situations and can demonstrate resolutions

  • Willingness to tackle things on your own

  • Must work within a team environment with sales and services peers

  • Ability to navigate data and people to find answers

About Salesforce:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
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