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Senior Account Executive – Service Cloud
Founded in 1999, Salesforce is the global leader in customer relationship management (CRM), empowering companies to connect with their customers in a whole new way. Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more. At Salesforce, we harness new technologies that can entirely transform our companies, our careers, and, hopefully, our world.
Salesforce is built on a set of four core values : Trust, Customer Success, Innovation, and Equality. By making technology more accessible, Salesforce is helping to create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
Be successful together:
Leading British companies of all sizes including Aston Martin, Barclays, British Airways, Centrica, Adidas, DVLA, Hive, EuroStar, Funding Circle and Rated People use Salesforce to power their digital transformations and connect with their customers in a whole new way across sales, service, marketing, commerce and more.
The UK business is our #2 market globally . In June 2018, we announced plans to invest $2.5 billion over the next five years to support our growing customer base here. We continue to grow our presence with offices in London, Staines, Manchester and Glasgow. In May 2018, we opened the Salesforce Innovation Centre (SIC) at Salesforce Tower London and in 2019 an Ohana Floor to host our employees and partners.
Latest figures compiled by IDC indicate that the Salesforce Economy is expected to generate more than $65 bn of net new business revenues by 2022. It’s also expected to create 329K direct and indirect jobs in the UK over the same timeframe.
Diversity & Inclusion:
Equality is a core tenet of how we run our business and we believe that equality and diversity make us a better company and community. We respect and value employees from every background, and we thrive as a result. We believe that businesses is the greatest platform for change, and all businesses have the opportunity to be a platform for change. We are committed to making an impact on our community.
Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer's activity and by the use of tools for field service, web chat, CTI and social customer service.
Service Cloud enables customer service agents to work faster and more productively across customer service channels like such as phone, email, web chat, and social media. This helps make customer service frictionless and helps businesses improve their customer satisfaction scores and reduces costs.
Salesforce is looking for a talented, hardworking individual with great energy, leadership, and initiative to drive awareness for the fastest growing application, the Service Cloud. The Account Executive role focuses exclusively on the Salesforce Service & Support and Call Centre Application. You will formulate and execute a Service Cloud sales strategy, drive revenue growth by penetrating the current customer base, and develop new customers within the small medium and enterprise space.
Salesforce offers a collaborative, innovative environment where you will be empowered to sell business applications solutions and be set up for success.
You will work closely with current and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Salesforce Service Cloud to evangelise solutions that will help them reach their business goals and blaze new trails within their organisations. You will contribute to our business growth in a collaborative and fun atmosphere, as a valued member of our Ohana.
Proven track record of selling software or technology at C-level into accounts between 0-2000 employees; preferably from Retail industry . You will have 5+ years of quota carrying software or technology sales, account management and virtual team leadership experience. In addition, a bachelor's degree is strongly preferred.
Across all sales teams, we are looking for the following attributes:
Consultative selling experience
Can articulate ROI
Objection Handling Skills
Strong business acumen
Planning and Closing Skills
Strong Communication Skills
Can collaborate and influence in a “win as a team” environment
Has a drive for results
When you join Salesforce, you join a global family and we take care of each other. Our incredible benefits protect and improve the lives of our employees and their families. They enhance everyday wellbeing, help you save for now and later, encourage you to take time off work, and provide amazing discounts.
Receive exceptional care.
Essential benefits to cover your fundamental needs. Access to expert medical advice. A second opinion program. Health advocacy, chronic condition, and travel coverage programs.
Trek toward prosperity.
An ESPP program to build future financial security. Expert coaching to help define and meet financial goals.
Put family first.
Flexible parental and caregiver leave. Gradual return-to-work options for new parents. Adoption, fertility, and surrogacy benefits included.
Improve your community.
Salesforce founded the 1-1-1 model of integrated corporate philanthropy, and gives 1% of employee time, technology and equity to help improve communities around the world. Nonprofit donations matched up to $5,000 per year. Seven days paid volunteer time off per year. Awards and grants given to top volunteers.
Revive and unplug.
Generous time off and holidays. In-office meditation rooms.
Embrace your wellness.
£100 monthly wellness reimbursement. Employee-exclusive webinars and events with tips and tricks to live well.
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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .
Salesforce welcomes all.