Salesforce

RCG&C Solutions Program Manager

Salesforce

July 21, 2021


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Job Category
Products and Technology
Job Details
RCG&C Solutions Program Manager (Strat New Logo focus)
Job Description Solutions Program Manager
The Retail, Consumer Goods & Commerce Solutions Program manager will join the RCG&C Solutions team leading the planning and execution of programs aimed at driving growth & optimizing the programs that span across the Sales and Solutions organization, reporting directly to the RCG&C PMO leader.
The role requires an exceptional leader and organizer, one who knows how to lead from principle and respect-based influence; one who brings a mix of experience, industry understanding and judgment. This is a high-visibility role with direct interaction and partnership with various leaders within the Solutions group, the Sales group, and leaders from our extended ecosystem.
Primary Responsibilities:
In this role, you will lead programs aimed at driving operational efficiency, growth and scale for the AMER RCGC organization with a focus on the Strategic New Logo & Big Bet programs.
  • Plan, launch and execute the RCG&C Strategic New Logo set of programs. This will require partnering with Sales, Solutions, Strategy, Marketing, Industry, Programs, Product and Enablement to maintain a portfolio of accounts in pursuit of net new ACV.
  • Owns the optimization, execution and maintenance of the RCG&C Strategic New Logo Programs.
    • Account engagement to execute SWAT analysis to determine appropriate tactics & recommend approaches
    • Develop & refine program offerings & tactics in collaboration with OU Sales Programs, Sales Leadership & wide variety of other OU stakeholders
    • Conducts monthly cadence meetings w/ Sales and Solutions leadership around Strategic New Logo programs
    • Responsible for collaboratively defining success measures and reporting frameworks for business reporting

You must be able to:
  • Move fluidly from big picture to details in order to deliver complex cross-functional projects, often with tight deadlines. Multi-tasking and quickly pivoting between initiatives will be critical.
  • Be a strategic thinker, intuitive, focused, driven, organized, insightful and productive
  • Strong ability to influence and work cross-functionally.
  • Break through communication issues and effectively develop relationships with stakeholders at all levels of the organization
  • Industry Experience would be ideal including 5-10+ years of Retail and/or CG industry expertise
  • Build trust across the RCG&C and motivate people across a broad variety of job functions through your relationships. You are not afraid to be direct, but you strive to act with empathy and integrity.
  • Orchestrate the efforts of cross-functional teams to execute on programs, projects, awareness campaigns and events to ensure all stakeholder alignment
  • Understand complex concepts, resolve problems and present appropriate business solutions and recommendations; ability to make reasoned, independent decisions objectively. You are analytical and truth seeking.
  • Organize and facilitate project planning, meetings, and presentations. Track milestones and tasks with assigned teams. Identify and remove impediments that block the team’s ability to meet project objectives
  • Identify, develop, and roll-out new processes when appropriate, develop new tools to automate or streamline processes

Specific Knowledge/Skills:
  • Results Oriented – able to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes. Has a sense of urgency and fosters the same in others. Demonstrated ability to scale and improve business processes.
  • Change Oriented – works effectively in the face of ambiguity, shifting priorities, and rapid change. Maintains a positive outlook in difficult situations.
  • Problem Solving – able to assess situations and make decisions in a systematic and decisive manner. Effectively uses data as a tool for decisions, innovates and challenges the status quo.
  • Communications – able to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes.
  • Teamwork – acts as a catalyst for formulating a team-oriented environment to achieve common goals. Has ability to collaborate and communicate effectively with team members in remote locations.
  • 3+ years Leadership experience (required)
  • Finance or operational experience (desired). Analytics background is a plus.
  • Advanced knowledge of common PM tools (PowerPoint, Excel, Word, Google docs)
  • Ability to use Org62 and Einstein Analytics Reporting platform
  • Bachelor's Degree (required). Project Management certifications are a plus

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