Salesforce

Project Manager/Senior Project Manager, Professional Services

Salesforce

July 21, 2021


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Job Category
Customer Success Group
Job Details
Project Manager/Senior Project Manager, Professional Services
RESPONSIBILITIES

  • Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.

  • Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.

  • Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets.

  • Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.

  • Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.

  • During the course of a project, be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.

  • Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.

  • Facilitate requirements gathering and assist with the creation of project deliverables, as needed.

  • Facilitate and own the creation of salesforce technical design documents for complex projects, by interfacing with Technical Architects and Developers, as needed.

  • Provide hands on configuration / customization of the salesforce product.

  • Adopt a standardized development lifecycle methodology for all projects.

  • Identify opportunities to leverage all Salesforce technologies.

  • Facilitate review sessions with the client and your team.

  • Participate in end to end implementation planning including project management, issue management, communication and change management.

  • As necessary, write and review QA and UAT test scripts.

  • Manage UAT with end users including coordination and user acceptance sign-off.

  • Prepare user documentation and training documentation as necessary.

  • Leverage business knowledge and expertise to drive business process improvements.

  • Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.

  • Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.

PREFERRED QUALIFICATIONS & SKILLS

  • 4-6 years experience in project management role leading enterprise-scale CRM projects, experience implementing Salesforce solutions preferred

  • Demonstrated project leadership skills with direct responsibility for managing project teams, budget and schedule against a customer or vendor contract

  • Demonstrated ability to manage Director+ level internal and external project stakeholders; demonstrated negotiation, conflict management, escalations, executive communication and leadership skills

  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written; ability to manage and communicate with remote teams during non-traditional business hours

  • Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members, and proactively manage project risks

  • Ability to weigh business and technical requirements to identify dependencies, produce project plans and estimates

  • Ability to proactively identify and manage project risks

  • Ability to work effectively in a fast paced, high energy, team-oriented environment

  • Ability to multi-task and perform effectively under pressure

  • Must be able to travel

  • Bachelor's degree in Business Administration and/or Information Technology or equivalent experience

  • Agile SCRUM Master Certification

  • PMP Certification

  • Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary

LEADERSHIP QUALITIES

  • COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

  • EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite

  • CREDIBILITY: Able to interact with various levels of an organization both technical and non-technical to discuss comprehensive solutions

  • CONSULTATIVE: Able to lead high powered workshops and effectively tailor messaging based on the audience and subject matter

  • WILLINGNESS: Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action

  • LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts

  • PASSION: Passionate about Customer Success and is a great listener

  • URGENCY: Ability to move fast and drive business value and results

  • OHANA: Embodies Aloha culture and a team player that everyone enjoys working with and has a generous heart

  • TRUST: Ability to earn the trust of the customer and lives the company’s core values

About Salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world
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