Product Manager / Sr. Product Manager - Lead Management, Business Technology


September 14, 2021

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Job Category
Products and Technology
Job Details
The Business Technology (BT) team is looking for an experienced Product Manager who is knowledgeable and enthusiastic about leading the design, execution and strategy for effective, scalable, end-to-end business solutions.
As the “CEO” of the product, the Product Manager/Sr. Product Manager is passionate about long and short term vision of the product, harmonizing customers’ interests with IT delivery, and representing the product to the outside world. This PM works closely with our internal customers to develop a roadmap of solutions needed to support key business processes, and prioritizes the request backlog and translates requirements into user stories, writes (Story Level) Acceptance Criteria and business value scoring and success metrics.

  • Deliver mission-critical, innovative solutions involving complex integrations and multiple stakeholders, within our internal CRM Salesforce application based on user requirements

  • Work with Senior Executive stakeholders to drive alignment and deliver multi-faceted capabilities

  • Partner with IT representatives at all levels to assess, initiate, prioritize, refine, and drive appropriate technology solutions.

  • Develop and maintain a multi-track product or program level roadmap for his/her delivery area that synthesizes the needs of business customers over the long and short term.

  • Manage a broad portfolio of technologies and delivery teams that work together efficiently to meet business needs.

  • Manage delivery expectations with customers, driving a multi-tier communication cadence with stakeholders at the executive and operational level.

  • Create, and groom a backlog of well-formed stories for implementation by the scrum team(s) involved in delivery.

  • Manage and communicate tradeoff decisions between scope (value in expected ROI) and schedule (higher operating expense in longer release cycles). Help the business determine solution/feature ROI in the context of prioritization.

  • Work with business and IT stakeholders to prioritize work to be delivered by the scrum team at a sprint level. Works with the Delivery Scrum Team on product execution.

  • Work with external delivery teams, such as product vendors or implementation partners, and seamlessly weave their work into the product and roadmap.

  • Communicate effectively and appropriately with both business and technical stakeholders (written and verbal).

  • Navigate complex situations involving multiple parties, rapidly assessing context and driving the right resources to resolution.

  • Work with other Product Owners or Product Analysts / Business Systems Analysts in delivering coordinated features and solutions

  • Work very comfortably with stakeholders at the department or division level.

  • Review technical solutions for compliance to business processes and objectives, as well as IT standards.

  • Work proactively on customer issues and resolves them in a timely manner

  • Manage to the definition of done from feature acceptance criteria and meets business value requirements.

  • Identify opportunities for process optimization, process redesign, or development of new processes/policies.

  • Research and respond to customer questions in a timely manner.

  • Act as the subject-matter expert for solutions owned by the team.

Experience/Skills Required:

  • 8+ years experience with the implementation of Salesforce CRM for Sales or Sales Operations, especially in the areas of Marketing or Sales (Lead Management or Opportunity Management), Salesforce automation

  • Bachelor's Degree or relevant experience, with 12+ yrs related information systems experience.

  • Experience with enterprise system implementations and solution architecture for global companies with complex business processes.

  • Experience with Salesforce CRM system implementation

  • Experience with Salesforce automation or Sales productivity tools

  • Experience with Jobs to be Done Framework

  • Must have the ability to make decisions and recommendations on technology strategies

  • Ability to learn quickly in a dynamic environment.

  • Impressive presentation, spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.

  • Excellent team player able to lead and work with virtual and global cross functional teams.

  • Excellent influencing and negotiation skills.

  • Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required.

  • Ability to work with deadlines and in a fast paced environment.

Experience/Skills Desired:

  • Experience with Agile/SCRUM techniques and Jobs to Be Done Framework

  • Knowledge of Enterprise applications/modules: Salesforce Platform CRM, Marketing Lead Management, Sales Lead Management, Opportunity Management, Sales GTM processes, Lead to Cash

  • Experience with using or implementing High Velocity Sales (Sales Cloud HVS), Prospecting/Sales Development Tools, CTIs, Einstein Bots, Live Chat, Slack Workflows

  • Salesforce Administrator/Sales Cloud/Service Cloud certification

  • Extremely deep knowledge of Salesforce CRM applications is a prerequisite for the position

  • Excellent, creative problem-solving skills.

  • Strong knowledge in information technology architecture components, principles, procedures and practices.

This role is Office-Flex (~1-3 days/wk in office) or Fully Remote.
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