Salesforce

Principal Customer Success Architect

Salesforce

April 30, 2021


To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success Group
Job Details
Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and-above all-connections. Salesforce.org gets our technology in the hands of nonprofits and education institutions so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. We’re here to help; visit us at Salesforce.org.
Salesforce Professional Services is looking for a Principal Customer Success Architect. If you're passionate about innovation, come help revolutionize how companies collaborate and communicate with customers. The Principal Customer Success Architect plays a critical role in helping our Education and Nonprofit customers to accelerate their use of Salesforce technology by advising on industry best practices, driving customer visioning and alignment, and architecting solutions for short and long-term customer success on the Salesforce platform.
Responsibilities:

  • Become a highly certified and recognized Salesforce platform expert.

  • Be a trusted advisor engaging with C-Level executives to define their organization’s IT roadmap, to align their business vision and to define the proposed Architecture Blueprint.

  • Provide guidance on building industry solutions on the Salesforce platform for Nonprofit and Education customers.

  • Guide customers to innovate and accelerate their growth by leveraging the right mix of tools and features provided by the Salesforce platform and AppExchange solutions.

  • Provide customer guidance to design a scalable architecture while advising customers to develop a corresponding integration and data migration strategy to support large volumes of data.

  • Provide architecture oversight, governance and ensure adherence to industry best practices.

  • Proven ability to design and optimize business processes and to integrate business processes across disparate systems.

Experience/Skills Required:

  • 7+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions including Salesforce and other platforms.

  • Experience with key areas of Enterprise Architecture, including but not limited to, integration technologies, large data volumes, single sign-on (SSO), and master data management (MDM).

  • Experience guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.

  • Polished and effective communicator with the ability to evangelize best practices at various levels within a customer organization.

  • Strong executive presentation skills to influence organizational alignment and adoption.

  • Skilled at analyzing and mapping complex business processes, while identifying opportunities for business process re-engineering. Experienced in developing business process improvement initiatives.

  • Customer success-oriented with a relentless focus on making our customers successful.

  • Team player with an ability to align a team, drive collaboration, and work cross-functionally.

  • Ability to travel up to 20-30%.

Experience/Skills Desired:

  • Master's degree in Computer Science, Software Engineering, Business, or in a related field.

  • Salesforce Certified (Admin, Advanced Admin, Sales Consultant, Service Consultant, Education Cloud Consultant, Nonprofit Cloud Consultant)

  • Any other enterprise architecture certification (E.g. TOGAF)

For Colorado-based roles: Minimum annual salary of $121,000 You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
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