To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
The Strategic Customer Architect is an experienced customer-facing domain expert applying broad technical skills, with deep industry knowledge and business acumen to establish and maintain long-term trusted relationships with a select group of Salesforce Strategic Customers.
You will be a key member of the South EMEA Strategic Customers Architecture Team and instrumental in managing and closing strategic deals, where Salesforce is striving to deliver a large business transformation to its customers and demonstrate a commitment to Salesforce's core values:
- Customer Success
Pivotal to this will be your ability to assist CIOs and CTOs in transforming their organizations and providing strategic counsel to CXOs and executives within the digital landscape. This will include the ability to advise on strategies for customer-experience transformation; market entry, marketing growth, industry trends, and digital innovation in a compelling and engaging fashion.
Your main goals will be to:
build and own the relationship with technology executives –CIO/CTO and members of their office
influence relationships with CEOs, COOs, or CFOs
lead the design of the business and technical architectures in industries such as Financial Services, Retail, Manufacturing, Automotive, Telco, Media, and Utilities
and finally, make sure everything is in place for successful delivery by the implementation partners or Salesforce Customer Success Group consulting teams.
You will work closely with the Strategic Customers Program Team, the wider Solution Engineering Architecture team, and the Sales and Customer Success teams to drive our growth plans into the region and take a strategic view to get us to our 2024 vision.
You are naturally curious, a self-learner, and have a high aptitude for gathering information and asking the right questions about your customers w ith a strong blend of technical and sales skills you use a consultative approach to understand business and technical requirements.
You will determine which Salesforce and third-party technologies to leverage in customer-driven architectures, based upon product knowledge, industry experience, industry standard EA frameworks, and Salesforce EA methodologies
Clearly articulate business architecture (mission/vision, capability models, capability assessments) and technical architecture (current and future state enterprise architecture diagrams, road maps, solution best practices, reference architectures, design patterns).
Leverage your broad IT background including solution architecture, technical architecture, software/systems engineering, cloud computing, governance, and SDLC, to lead key discussions and considerations around change programs from both a business and technical perspective.
Travel to customer engagements (around 30% of the time) in your region and outside your region
Collaborate with sales teams and contribute responses to RFPs and technical requirements documents
Engage with account executives and solution engineers to develop opportunities for customer-facing enterprise architecture engagements. Continuously promote and communicate the value of Enterprise Architecture both within the solution engineering community, as well as within the broader sales and customer success organizations
Help marketing and sales teams develop industry-specific, repeatable propositions and go-to-market strategies.
Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position
Develop and deliver solution best practices, reference architectures, educational sessions, and industry summits to existing customers, partners, and internal audiences.
Conduct architecture and technical workshops that may include enablement sessions
Manage customer technical due diligence and risk management processes
Work closely with other elements of the Salesforce organization, e.g. alliances, sales effectiveness, industry business unit, product marketing, etc. to develop and execute internal and external programs and initiative
Become a trusted advisor to CIO/CTO/EA level contacts and their teams as they look to move or expand their business to a cloud architecture
Earn the trust of prospects' and customers’ technology executives –CIO/CTO and members of their office
A true asset to Salesforce due to your broad and deep knowledge of business and enterprise architecture across all relevant domains.Minimum Qualifications:
6+ years experience in either software, system integration, or enterprise architecture disciplines
Conversational and written fluency in English, and another European language - French, Spanish, or Italian.
Good understanding of the architectural principles of cloud-based platforms including SaaS, PaaS, multitenancy, multi-tiered infrastructure, etc.
Familiar with principles of network, application, and information security
Conceptual understanding of enterprise application integration, including SOA, ESB, EAI, ETL environments, and common EA topics such as process orchestration, BPM, CEP, Master Data Management, BI/BA, etc.
Able to grasp leading-edge technologies such as Artificial Intelligence, BlockChain, Robotics Process Automation, etc.
Familiar with Industry/vertical solutions
Articulate and balanced in demeanor with crisp written and verbal communication skills
Previous practitioner and/or implementation experience of Salesforce solutions
Experience with architectural frameworks such as TOGAF, Zachman, etc.
Familiar with Design Thinking, Agile development, and similar concepts and frameworks
Familiar with solution selling
Experience in sales/pre-sales strongly desired
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .
Salesforce welcomes all.