Salesforce

Marketing Cloud Architect - Salesforce.org

Salesforce

July 22, 2021


To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success Group
Job Details
Job Details
Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and-above all-connections. Salesforce.org gets our technology in the hands of nonprofits and education institutions so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. We’re here to help; visit us at Salesforce.org.
Salesforce Professional Services is looking for a Customer Success Architect. If you're passionate about innovation, come help revolutionize how companies collaborate and communicate with customers. The Customer Success Architect plays a critical role in helping our Education and Nonprofit customers to accelerate their use of Salesforce technology by advising on industry best practices, driving customer visioning and alignment, and architecting solutions for short and long-term customer success on the Salesforce platform.
Responsibilities:

  • Become a highly certified and recognized Marketing Cloud and Salesforce platform expert

  • Be a trusted advisor engaging with C-Level executives on defining IT roadmap to deliver on their business vision

  • Provide guidance on building industry solutions on the Salesforce platform for both Nonprofit and Education customers.

  • Guide customers to innovate and accelerate their growth by leveraging the right tools and features provided by the Salesforce Ecosystem.

  • Provide architecture to scale, including integration, migration strategy, and large data volumes.

  • Provide architecture oversight, governance and ensure adherence to industry best practices.

  • Contribute to the creation and sharing of customer success stories to be published and shared with the Salesforce.org community

  • Contribute to the growth of the Professional Services team by identifying and leading internal initiatives to grow and scale the consulting practice, leveraging less senior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce.org , customer and partner colleagues.

Experience/Skills Required:

  • 6+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions including Salesforce and other platforms

  • 2+ years of experience with Salesforce Marketing Cloud platform

  • Salesforce Certified:

    • Administrator

    • Sales Cloud Consultant

    • Platform App Builder

    • Marketing Cloud Email Specialist

    • Marketing Cloud Consultant

  • Experience with key areas of enterprise architecture, including but not limited to, integration technologies, large-volume data, single sign-on, and master data management.

  • Experience guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.

  • Polished and effective communicator with the ability to evangelize best practices at various levels within a large organization.

  • Strong executive presentation skills to drive organizational alignment and buy-in.

  • Ability to travel to customer sites ( ~ 30%)

Experience/Skills Desired:

  • Salesforce Certified

    • Service Consultant

    • Pardot Email Specialist

    • Pardot Email Consultant

    • Advanced Administrator

  • Other industry-recognized enterprise architecture certifications (E.g. TOGAF)

  • Experience with nonprofit and higher education organizations.

  • Familiarity with Design Thinking framework

Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.
Salesforce welcomes all.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .
Salesforce welcomes all.