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Employee Success Group
Employee Success Function Description:
Employee Success is made up of HR professionals, Operations, and Coordinators who come together to continue to build out Salesforce through robust business and people initiatives. Whether we are supporting a specific business unit’s HR needs, refining our operations, or sharing other innovative proposals we interact and base all of our decision-making on our shared cultural values: Trust; Customer Success; Innovation; Giving Back; Equality; Wellness; Transparency; Fun.
The International Retirement/Benefit Specialist assists in the implementation, ongoing administration, process improvements and reporting of the International retirement/benefit programs, policies, and procedures.
This role manages partnerships with vendors, internal stakeholders and external consultants to achieve results;
Develops and manages benefit processes for accuracy and efficiency.
Your Impact: - Retirement/Benefit Management
Your Impact: - Vendor Management
Evaluates and makes recommendations to revise internal processes to reduce costs and increase efficiency. Recommends and advises on benefit enhancements and changes
Act as escalation point (Tier 2.5) for international retirement/EMEA benefit queries. Main point of contact for the ES People and Operations team.
Responsible for planning, definition and execution of retirement/benefit administration transition to Tier 2.
Point of contact for Benefex help desk
Coordinates and actions resolution of PeopleForce cases
Support the integration of employees and benefit programs in any mergers or acquisitions in partnership with the applicable Regional Benefits lead, local ES Partner amd the M&A team
Day to day Benefex Management including budget control, global general changes in the platform etc.
Your Impact: - Reporting
New vendors creation (supplier portal)
POs Management (Coupa) - New orders & renewals. Follow up cases with the Procurement team, engage with legal to review contracts, SOW when required, etc.
Being the broker point of contact for any PO/SOW related matter.
Work in partnership with the Global Security team to ensure/validate new vendors meet Salesforce Security standards
Review invoices to verify alignment to planned costs.
Work in partnership with the AP team to approve and control invoices.
Partner with Payroll to validate/control Benefits services paid/processed/deducted via payroll
Your Impact: - Communications support
Work in the design, maintenance and improvements of the International Benefits Analytics model.
Assist in completing Benefit survey information in partnership with the geo leaders.
Budget control and recommendations for cost efficiency/savings opportunities
Consolidates and track the information about policy renewals, contracts terminations, etc.
Utilize the reporting capability of the Benefits platform to inform on control and enhancement of plans
Monitor the performance of Concierge articles and work in partnership with ES People Services & Operations to identify improvements
Annual Benefits communication plan.
Support Geo Benefits lead in communications campaign (new benefits, enrolment windows, etc)
Administrates Benefex comms tool
Global Benefits comms campaign (Global leaves, Best Doctors, etc)
Knowledge of benefits plans, benefit operations and benefit programs.
4+ years experience working in Employee Benefits / HR Operations
Bachelor’s degree or higher
Demonstrated project management expertise
Previous experience working with external suppliers and consultants
Highly experienced using Microsoft Office or equivalent applications
Open, honest and results-oriented communication style - able to effectively and credibly interact with stakeholders at all levels including: HR Business Partners, business leaders, employees and external vendors
High level of personal integrity and comfortable operating with ambiguity - capable of balancing good governance with high quality client service
Able to take initiative, effective at prioritizing multiple projects, and comfortable working in a deadline-oriented environment.
Change management capabilities
Pragmatic solution-finder who is able to get things done
High level of attention to detail
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
Confident presentation and facilitation skills
Experience working with Workday HRIS
Experience working with payroll
Experience working with Google Docs
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