International Retirement/Benefit Specialist


July 20, 2021

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Employee Success Group
Job Details
Employee Success Function Description:
Employee Success is made up of HR professionals, Operations, and Coordinators who come together to continue to build out Salesforce through robust business and people initiatives. Whether we are supporting a specific business unit’s HR needs, refining our operations, or sharing other innovative proposals we interact and base all of our decision-making on our shared cultural values: Trust; Customer Success; Innovation; Giving Back; Equality; Wellness; Transparency; Fun.
Role Description:
The International Retirement/Benefit Specialist assists in the implementation, ongoing administration, process improvements and reporting of the International retirement/benefit programs, policies, and procedures.
This role manages partnerships with vendors, internal stakeholders and external consultants to achieve results;
Develops and manages benefit processes for accuracy and efficiency.
Your Impact: - Retirement/Benefit Management

  • Evaluates and makes recommendations to revise internal processes to reduce costs and increase efficiency. Recommends and advises on benefit enhancements and changes

  • Act as escalation point (Tier 2.5) for international retirement/EMEA benefit queries. Main point of contact for the ES People and Operations team.

  • Responsible for planning, definition and execution of retirement/benefit administration transition to Tier 2.

  • Point of contact for Benefex help desk

  • Coordinates and actions resolution of PeopleForce cases

  • Support the integration of employees and benefit programs in any mergers or acquisitions in partnership with the applicable Regional Benefits lead, local ES Partner amd the M&A team

  • Day to day Benefex Management including budget control, global general changes in the platform etc.

Your Impact: - Vendor Management

  • New vendors creation (supplier portal)

  • POs Management (Coupa) - New orders & renewals. Follow up cases with the Procurement team, engage with legal to review contracts, SOW when required, etc.

  • Being the broker point of contact for any PO/SOW related matter.

  • Work in partnership with the Global Security team to ensure/validate new vendors meet Salesforce Security standards

  • Review invoices to verify alignment to planned costs.

  • Work in partnership with the AP team to approve and control invoices.

  • Partner with Payroll to validate/control Benefits services paid/processed/deducted via payroll

Your Impact: - Reporting

  • Work in the design, maintenance and improvements of the International Benefits Analytics model.

  • Assist in completing Benefit survey information in partnership with the geo leaders.

  • Budget control and recommendations for cost efficiency/savings opportunities

  • Consolidates and track the information about policy renewals, contracts terminations, etc.

  • Utilize the reporting capability of the Benefits platform to inform on control and enhancement of plans

  • Monitor the performance of Concierge articles and work in partnership with ES People Services & Operations to identify improvements

Your Impact: - Communications support

  • Annual Benefits communication plan.

  • Support Geo Benefits lead in communications campaign (new benefits, enrolment windows, etc)

  • Administrates Benefex comms tool

  • Global Benefits comms campaign (Global leaves, Best Doctors, etc)


  • Knowledge of benefits plans, benefit operations and benefit programs.

  • 4+ years experience working in Employee Benefits / HR Operations

  • Bachelor’s degree or higher

  • Demonstrated project management expertise

  • Previous experience working with external suppliers and consultants

  • Highly experienced using Microsoft Office or equivalent applications

  • Open, honest and results-oriented communication style - able to effectively and credibly interact with stakeholders at all levels including: HR Business Partners, business leaders, employees and external vendors

  • High level of personal integrity and comfortable operating with ambiguity - capable of balancing good governance with high quality client service

  • Able to take initiative, effective at prioritizing multiple projects, and comfortable working in a deadline-oriented environment.

  • Change management capabilities

  • Pragmatic solution-finder who is able to get things done

  • High level of attention to detail

Preferred Skills

  • Confident presentation and facilitation skills

  • Experience working with Workday HRIS

  • Experience working with payroll

  • Experience working with Google Docs

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or .
Salesforce welcomes all.