Salesforce

Ignite Engagement Lead - Comms, Media & Tech (CMT)

Salesforce

April 30, 2021


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Job Category
Sales
Job Details
Ignite Engagement Lead - Comms, Media & Tech (CMT)
Do you want to work with incredibly talented people to solve the most complex challenges of some of the largest communications, media, and high tech (CMT) organizations on the planet? If so, you should apply to join Salesforce’s renowned innovation consulting team, Ignite. The Ignite team employs design thinking and human-centered design principles to help a select group of Salesforce’s overall CMT customer base to define and execute ambitious innovation strategies.
In this role you will expand your existing strategy, design, and/or research skills to help shape, define and lead Ignite customer engagements working directly with senior sales leadership on our most strategic pursuits. You’ll partner with senior customer executives and leadership to speak the business language of the customer, align executives around a common challenge and build trust to make us a key business partner.
Utilizing human-centered design and empathy we play an integral part in helping our customers understand their own business challenges, reframe them into opportunities, expand the realm of possibilities for their businesses on Salesforce and turn them into true Trailblazers. You will help create value for Salesforce and our customers and define the customer success stories that will serve as examples and inspiration for the entire Salesforce ecosystem.
Responsibilities of a CMT Engagement Lead:

  • You will have one of the most challenging and rewarding roles in Ignite. You will get to actively help qualify and shape Ignite investments & engagements, interact with Sales leadership and customer executives on their most challenging issues, work as a fluid extension of distribution on their most important pursuits.

  • You’ll be part of a larger team working hand in hand with the most strategic sets of resources at Salesforce, winning and failing as a team.

  • Opportunity to go deep as well as nurture and maintain relationships within our industries and engage a diverse group of Sales, Solutions and Industry leadership, as well as with the most senior executives at our clients

  • Every engagement will be a new puzzle to solve, a new approach to design, a new team to lead, and you’ll get to do it all while continuing to develop your primary capability skills as a Designer, Researcher, or Strategist.

  • Understanding that an engagement lead also has a primary capability of interest, it is important to continue fostering and developing those skills while also realizing that the candidate will not be responsible for leading every Ignite in the CMT studio.

  • Opportunity to help the studio look for patterns and themes in our Ignite work that can help influence industry roadmap and thought pieces shaping future executive conversations.

  • Our ideal candidate is someone who can also navigate and guide a team through the complexities of engagements they themselves have designed.

  • (Internal) Extend your personal brand within Salesforce and open up pathways to new career opportunities

Your Impact

  • Successfully partner with sales and our customers to drive value and impact for both organizations

  • Become a trusted advisor to our sales team, as well as our customers

  • Create trust and deepen relationships between our customers and fellow team members

  • Increase Annual Contract Value (ACV) and services attach rate

  • Create thought leadership and collateral that reflects and evangelizes the nature of our work and impact

Qualifications, Experience, and Skills

  • 5+ years of experience in innovation/transformation consulting or entrepreneurial work

  • Comfort with senior executive engagement and cross-functional team leadership both internally and externally

  • Comfort with ambiguity and navigating multiple stakeholders and their distinct needs

  • Experience championing human-centered design

  • Possess an empathic, curious and creative approach to solving problems and connecting with people

  • Strong business acumen with knowledge of strategy, business model design, design thinking, and experimentation/agile organizations

  • Exemplary verbal, presentation, and written communication skills, plus strong facilitation skills with an ability to balance conversation in mixed groups and manage political dynamics

  • Knowledge of Industry-specific business processes and technology

  • Ability to balance bandwidth across multiple engagements

  • Possess a flexible and adaptable approach to problems. Creative problem solving is the heart of what we do.

  • Ability to form deep connections across various roles within the existing team to understand strengths and experience of practitioners to aid in resourcing of future projects

About Salesforce
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
For Colorado-based roles: Minimum annual salary of $122,500. You may also be entitled to receive incentive compensation up to 30%.
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