Global HRIS Manager


April 27, 2021

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Employee Success Group
Job Details
Role Responsibilities:

  • Manage a team of global analysts providing production support for HRIS systems portfolio to include Workday, Concierge/Salesforce Service Cloud, , Recall, and new applications that are implemented within the organization.

  • Manage and resolve Tier 2 & 3 case escalations within SLA, guiding the team to provide high-quality and accurate solutions.

  • Oversee management of user access and system security using the principle of least privilege to ensure strict data security for all HR systems.

  • Support SOX and compliance initiatives to ensure adherence to internal/external compliance standards.

  • Assist with User Acceptance Testing to ensure changes to HR systems or reliant on HR systems are functioning properly.

  • Collaborates with other departments relative to the interface of HR systems with other critical systems

  • Support standard and ad hoc reports, templates, dashboards, scorecards, and metrics.

  • Identify and lead continuous improvement initiatives

  • Support projects such as Mergers and Acquisitions, system projects, and other technology deployments.

Qualifications and Experience:

  • At least 5-7 years previous experience in human resources system environment or equivalent.

  • Previous supervisory, people management, or team lead experience preferred, specifically managing a geographically dispersed global team

  • Systematic thinker with a high degree of proficiency in Workday, Salesforce Service Cloud, and other HR applications.

  • 4+ years experience in one or more of the following areas: project management, HR Workforce applications support, customer support, reporting.

  • Ability to think critically, analyze, and interpret employee/employment data and root cause analysis.

  • Ability to problem-solve, triage, and work through production issues to come to a resolution and determine root cause analysis.

  • Ability to support the employee and customer experience through several communication vehicles (e-mail, phone, and chat).

  • Ability to manage multiple responsibilities in a fast-moving, high-volume environment while effectively managing time, prioritizing assignments, and working within deadlines.

  • Possess an aptitude toward process improvement and a willingness to proactively recommend new ways of doing work more efficiently.

  • Must be well organized with keen attention to detail with demonstrated effective follow-up skills.

  • Ability to create a collaborative teamwork environment by incorporating a positive attitude, a sense of humor, being supportive in words and actions, embodying the culture of Salesforce, and communicating at all levels both within the existing team & anyone outside the direct reporting structure.

  • High degree of motivation and initiative to seek out additional responsibilities volunteering for special projects, identifying oneself as a go-to individual, flexibility with change, and a passion for the team, the employee experience, and the company.

  • Microsoft Excel experience required.

  • Workday Certification is preferred or willingness to complete certification after hire.

  • Bachelor's degree required.

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or
Salesforce welcomes all.