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Customer Success Group
The Functional Consulting Manager
is a seasoned people manager and consultant. They lead a large team of consultants tasked with delivery for our most complex, enterprise-level customers. They may also lead a team of managers with direct reports. They are forward-thinking leaders responsible for hiring, building, and developing outstanding teams tasked with delivering the highest-quality customer-facing engagements. They also help ensure the success of these teams while securing the highest CSAT and business outcomes.
The Functional Consulting Manager
collaborates with other leaders to ensure consistent delivery best practices, and influences the overall global engagement and delivery approach. They are responsible for meeting and exceeding business targets, and providing leadership with accurate forecasts and metrics. They contribute to thought leadership and lead efforts to drive positive change, organizational initiatives, and V2MOM methods forward with executive-level engagement. They take ownership and personal responsibility for implementing change despite opposition or barriers, and confidently make decisions in conditions of uncertainty. They also partner with their respective Communities, leadership, and other stakeholders to create and refine delivery tools and processes. They are strong mentors who lead by example and embody the Salesforce values.
Preferred Qualifications and Skills:
Help employees consistently meet/exceed goals and metrics
Deliver high client satisfaction (CSAT)
Positively impact client renewals (when applicable)
Generate positive feedback from internal teams and leadership
Show continued professional growth and development
Benefits & perks
12+ years of relevant experience, including enterprise consulting experience, in a mid-to large-sized organization in positions of increasing responsibility
5+ years of people management experience; preferably more
Background with Solutions Architecture in Global Enterprise Projects
Relevant Salesforce certifications and consulting experience are strongly recommended
Advanced or Fluent conversation level in English. Spanish good conversation level will be a plus
Strong communication skills; adept at navigating/mediating conflict and fostering healthy dialogue
Strong interpersonal skills; nurtures effective working relationships with others
Exceptional analytical skills; experience overseeing and managing business metrics, productivity, and outcomes
Ability to travel; percentage of travel time will rarely exceed 10%
Employee Stock Purchase Program
Health Insurance for the family group
Wellness and Education Reimbursement
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