Functional Consulting Manager


March 19, 2021

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Job Category
Customer Success Group
Job Details
The Functional Consulting Manager is a seasoned people manager and consultant. They lead a large team of consultants tasked with delivery for our most complex, enterprise-level customers. They may also lead a team of managers with direct reports. They are forward-thinking leaders responsible for hiring, building, and developing outstanding teams tasked with delivering the highest-quality customer-facing engagements. They also help ensure the success of these teams while securing the highest CSAT and business outcomes. 
The Functional Consulting Manager collaborates with other leaders to ensure consistent delivery best practices, and influences the overall global engagement and delivery approach. They are responsible for meeting and exceeding business targets, and providing leadership with accurate forecasts and metrics. They contribute to thought leadership and lead efforts to drive positive change, organizational initiatives, and V2MOM methods forward with executive-level engagement. They take ownership and personal responsibility for implementing change despite opposition or barriers, and confidently make decisions in conditions of uncertainty. They also partner with their respective Communities, leadership, and other stakeholders to create and refine delivery tools and processes. They are strong mentors who lead by example and embody the Salesforce values.

  • Help employees consistently meet/exceed goals and metrics

  • Deliver high client satisfaction (CSAT)

  • Positively impact client renewals (when applicable)

  • Generate positive feedback from internal teams and leadership

  • Show continued professional growth and development

Preferred Qualifications and Skills:

  • 12+ years of relevant experience, including enterprise consulting experience, in a mid-to large-sized organization in positions of increasing responsibility

  • 5+ years of people management experience; preferably more

  • Background with Solutions Architecture in Global Enterprise Projects

  • Relevant Salesforce certifications and consulting experience are strongly recommended

  • Advanced or Fluent conversation level in English. Spanish good conversation level will be a plus

  • Strong communication skills; adept at navigating/mediating conflict and fostering healthy dialogue

  • Strong interpersonal skills; nurtures effective working relationships with others

  • Exceptional analytical skills; experience overseeing and managing business metrics, productivity, and outcomes

  • Ability to travel; percentage of travel time will rarely exceed 10%

Benefits & perks
Employee Stock Purchase Program
Health Insurance for the family group
Wellness and Education Reimbursement
Parental Leave
Childcare subsidies
And more!
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