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Job Category
Products and Technology
Job Details
Do you want to be a part of something great? Do you believe that the Salesforce Trailblazer Community is the best in the world?
Salesforce is looking for a fantastic Community Manager to help drive program member growth and engagement in our vibrant Trailblazer Community. We have a fast-growing community that is passionate about our product and everyone is a budding advocate. It's our job to welcome them, introduce them to all the programs we have to offer and make meaningful connections to change their career and lives.
You will :
As Community Manager, you will be responsible for:

  • Managing and supporting programs that generate engagement with our passionate community members

  • Manage and streamline our online community groups and topics maintenance

  • Working with cross-functional teams to connect the right internal experts with community members as needed

  • Developing innovative, strategic campaigns to gain broad company participation in community programs

  • Building internal partnerships and relationships to elevate community in Salesforce’s product and marketing practices

  • Turning community feedback into actionable initiatives, while measuring results

  • Keeping a pulse on trending and hot topics in the community, specifically around products and features, and identifying areas of opportunity to solicit feedback at scale

  • Listening, responding to, delighting, and earning our community’s trust every day

  • Meet with Salesforce MVPs, and attend Community Group Meetings & Community Conferences to support and engage with community members

  • Organizing events and activities for community members onsite, and virtually, at Salesforce events such as Dreamforce and TrailheaDX

  • Initiating, measuring, analyzing, & reporting on program success metrics

  • Resolving community support cases in a timely manner and managing escalations as needed

  • Supporting webinars and quarterly calls with community members

  • Participating in the Community Management industry to stay up-to-date on industry trends and best practices

Required Skills:

  • 2+ years experience in a Community Management or other customer-facing role

  • Excellent written & verbal communication skills

  • Passionate about being a customer advocate

  • Master multi-tasker

  • Beginner/Intermediate experience using the Salesforce platform and knowledge the full product suite

  • Fantastic interpersonal skills and great listener

  • Event planning experience

  • Presentation building / PowerPoint skills

  • Willing to go the extra mile to serve our customers

  • Great at meeting deadlines

  • Demonstrates grace under pressure

  • Good technical understanding and can pick up new tools quickly

  • Team player, but willing to take charge

  • Can adapt to an ever-changing organization, while balancing shifting priorities

  • Domestic and International travel required

Accommodations
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Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.