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Products and Technology
Do you want to be a part of something great? Do you believe that the Salesforce Trailblazer Community is the best in the world?
Salesforce is looking for a fantastic Community Manager to help drive program member growth and engagement in our vibrant Trailblazer Community. We have a fast-growing community that is passionate about our product and everyone is a budding advocate. It's our job to welcome them, introduce them to all the programs we have to offer and make meaningful connections to change their career and lives.
As Community Manager, you will be responsible for:
Managing and supporting programs that generate engagement with our passionate community members
Manage and streamline our online community groups and topics maintenance
Working with cross-functional teams to connect the right internal experts with community members as needed
Developing innovative, strategic campaigns to gain broad company participation in community programs
Building internal partnerships and relationships to elevate community in Salesforce’s product and marketing practices
Turning community feedback into actionable initiatives, while measuring results
Keeping a pulse on trending and hot topics in the community, specifically around products and features, and identifying areas of opportunity to solicit feedback at scale
Listening, responding to, delighting, and earning our community’s trust every day
Meet with Salesforce MVPs, and attend Community Group Meetings & Community Conferences to support and engage with community members
Organizing events and activities for community members onsite, and virtually, at Salesforce events such as Dreamforce and TrailheaDX
Initiating, measuring, analyzing, & reporting on program success metrics
Resolving community support cases in a timely manner and managing escalations as needed
Supporting webinars and quarterly calls with community members
Participating in the Community Management industry to stay up-to-date on industry trends and best practices
2+ years experience in a Community Management or other customer-facing role
Excellent written & verbal communication skills
Passionate about being a customer advocate
Beginner/Intermediate experience using the Salesforce platform and knowledge the full product suite
Fantastic interpersonal skills and great listener
Event planning experience
Presentation building / PowerPoint skills
Willing to go the extra mile to serve our customers
Great at meeting deadlines
Demonstrates grace under pressure
Good technical understanding and can pick up new tools quickly
Team player, but willing to take charge
Can adapt to an ever-changing organization, while balancing shifting priorities
Domestic and International travel required
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