Business Process & Tools Manager


April 29, 2021

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Job Category
Finance and Operations
Job Details
The Business Process & Tools Manager will help influence and support the organizational strategy and execution of business processes and tools aimed at optimizing and scaling the Strategic Business Practices (SBP) organization. This person will drive workforce unity and operational excellence by defining, measuring, improving and executing on processes and tools. The role requires an exceptional organizer who brings a mix of process and tool optimization experience. You'll work collaboratively with Strategic Business Practices, Legal, Sales Operations, Revenue Operations, Revenue Recognition and our Business Technology teams to improve and scale our customer and sales experience through better processes and tools.
Your Impact:
  • Partner with various teams, providing thoughts and insights to help further define, design, and implement processes and tools aimed at optimizing and scaling the SBP organization.
  • Deliver and execute on strategic initiatives and cross-functional programs. Serve as change agent by identifying and communicating inefficiencies, devising solutions, stimulating and institutionalizing business process and tool improvements.
  • Partner closely with other teams to jointly ensure successful operational execution across these supporting functions.
  • Collaboratively defining success measures and reporting frameworks for business reporting.
  • Create and maintain project related plans.
  • Provide status updates to leadership and maintain issue logs and project risks.
  • Provide guidance to collaborating teams on building any tools or process enhancements.
  • Own and act as a subject matter expert and execute on SBP tools and processes.
  • Develop, document, and maintenance of business rules and process flows.
  • Continuously work with internal users to obtain feedback on improvements and if necessary work with Business Technology to deliver on those requests.
  • Create training collateral/enablement related to process and tool changes.

Minimum Requirements:
  • Move fluidly from big picture to details in order to deliver complex cross-functional projects, often with tight deadlines. Multi-tasking and quickly pivoting between initiatives will be critical.
  • Be a bridge and connector between SBP and the broader support/external teams.
  • Intuitive, focused, driven, organized, insightful and productive.
  • Break through communication issues and effectively develop relationships with stakeholders at all levels of the organization.
  • Build trust across the SBP teams and motivate people across a broad variety of job functions through your relationships.
  • Understand complex concepts, resolve problems and present appropriate business solutions and recommendations; ability to make reasoned, independent decisions objectively.
  • Organize and facilitate sessions such as planning, meetings, and presentations. Track milestones and tasks with assigned teams. Identify and remove impediments that block the team’s ability to meet project objectives.
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly.
  • Knowledge of common PM tools (PowerPoint, Excel, Word, Google docs Lucid charts or other process documentation software).
  • Exhibit curiosity, vision, business judgement, flexibility, understanding of the business, and ability to drive quality cross-functional deliverables.
  • Bachelor's Degree (desired).

Preferred Requirements:
  • Business Process and Project Management certifications are a plus.
  • Experience working with teams across multiple departments (cross-functional groups a plus).
  • Outstanding leadership, prioritization, organization, communication, and interpersonal skills. (verbal/presentation/written).
  • Curious, persistent, patient and resilient.

  • LI-Y

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