Benefits Program Manager


July 20, 2021

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Job Category
Employee Success Group
Job Details
Employee Success Function Description :
Employee Success is made up of HR professionals, Operations, and Coordinators who come together to continue to build out Salesforce through robust business and people initiatives. Whether we are supporting a specific business unit’s HR needs, refining our operations, or sharing other innovative proposals we interact and base all of our decision-making on our shared cultural values: Trust; Customer Success; Innovation; Giving Back; Equality; Wellness; Transparency; Fun.
Role Description :
This role will involve primarily providing benefits management for a portfolio of EMEA countries as well as associated project work in support of the broader international benefits strategy as required.
Your Impact: - Benefit Management

  • Co-ordinate annual benefit renewals in conjunction with appointed brokers and vendors

  • Project manage and implement new benefit programs coordinating with internal stakeholders such as Regional HR Business Partners, HR Operations, Payroll, Legal and IT Trust and Compliance

  • Implement communication campaigns to ensure appropriate understanding of benefit programs among HR colleagues, business leaders, people managers and most importantly our employees

  • Identify opportunities to improve programs and processes - including administration - utilizing internal analytics and employee feedback. Propose solutions to improve these programs and execute on proposals.

  • Use market trends and benchmarking data to improve and/or determine which benefit programs are right for us.

  • Assist in completing competitive benchmarking analysis across the region ensuring alignment with corporate strategies/philosophies and legal requirements, participating in and analyzing local surveys as necessary

  • Support the integration of employees and benefit programs in any mergers or acquisitions in the region in partnership with the applicable country HR Business Partner Act as escalation point (Tier 3) for Israel employee benefit queries

  • Review invoices to verify alignment to planned costs


  • 4+ years experience working in Employee Benefits

  • Bachelor’s degree or higher

  • Demonstrated project management expertise

  • Familiar with pension landscape including optimizing administration and processes between consultants, pensions administrators and payroll

  • Solid experience delivering benefit initiatives for a broad range of initiatives from medical and pension plans to wellness and perk programs including management, implementations, and renewals

  • Experience of management or implementation of leave policies would be helpful

  • Previous experience working with external suppliers and consultants

  • Highly experienced using Microsoft Office or equivalent applications

  • Open, honest and results-oriented communication style - able to effectively and credibly interact with stakeholders at all levels including: HR Business Partners, business leaders, employees and external vendors

  • High level of personal integrity and comfortable operating with ambiguity - capable of balancing good governance with high quality client service

  • Pragmatic solution-finder who is able to get things done

  • Adaptable and comfortable shifting between high-level design work to operational work

  • High level of attention to detail

  • Strong problem solving skills, including the ability to effectively address issues in collaboration with others as appropriate: ability to proactively identify and manage potential problems

  • Works well under pressure with minimal supervision with the ability to be flexible and able to cope in a fast–moving, dynamic environment with competing priorities

  • Sensitive to the dynamics of working across cultures; Ability to relate to people of different personalities and backgrounds; Curious, and appreciative of different work patterns while remaining committed to deadlines

Preferred Skills:

  • Confident presentation and facilitation skills

  • Experience working with Workday HRIS

  • Experience working with payroll

  • Experience working with Google Docs

  • Experience in compensation practices such as salary benchmarking, data analysis and job mapping as well as benefits would be desirable.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for
"family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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