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Customer Success Group
Tableau (a Salesforce company)
is a clear market leader in the Gartner Magic Quadrant for BI & Analytics. We build software that helps people see and understand data. Not only do we build world-class products, Tableau is also one of the world’s fastest growing marketable skills in the job market! And, if that isn’t enough...we’re also now part of Salesforce
, one of the largest software groups in the world.
We believe everyone can be a Trailblazer
! Join us and discover a future of new opportunities.
The Associate Renewals Manager will be responsible for supporting Renewal Managers with running and closing our transactional business, assisting with quote creation, pricing corrections, conversions and other administrative tasks. The Associate Renewals Manager will be assigned to a territory and will work with our extended teams (Customer Service and Deal Desk) to ensure accuracy and consistency in all administrative stages of the renewals process. This role will require you to work with multiple areas of our business in addition to interacting with customers on a regular basis. You will need to be flexible, detail-oriented and have excellent attention to superior customer service.
What you'll be doing...
Who you are...
Product renewal revenue target: Responsibility for Tableau maintenance and subscription renewal contracts and renewal rates for assigned team territory.
Transactional sales : This sales role is highly transactional, with hundreds of renewals to collect quarterly.
Pipeline management : Tightly manage the renewal sales cycle including selling against cancellations, assisting customers through the sales cycle, and updating the CRM system according to documented processes.
Increase the renewal rate : Ensuring high renewal rates and can speak to the value Tableau will bring to organisations by understanding strong product positioning and pipeline management skills. Collaboration across the organisation to develop strategies, retain existing client base and maximise revenue growth.
Quoting and Pricing: Create, adjust and finalise quotes to ensure pricing, products and customer details are correct. Rectify pricing inaccuracies in the pipeline and ensure correct quotes are attached to opportunities.
Administrative tasks : Managing inbound customer requests for the EMEA Customer Renewals case queue.
License Management: Take customers through our login based licensing management process, help customers to find keys and use the customer portal.
Order Management: Ensure inbound customer purchase documents are correct and can be processed by the team.
What we offer…
We are looking for someone with up to one/two years of experience in a sales/customer support/account management/business development environment.
Ideally some knowledge of purchasing processes, agreements, purchasing order terms & conditions, however this is not essential.
Strong written and spoken communications skills.
Highly organised and detail‐oriented.
Capable problem solver, able to isolate issues and gather necessary resources for resolution.
Ability to manage in high activity and high transaction environment. You will have to excel at time management and prioritisation.
Ability to learn quickly and follow processes and policies while providing solutions in occasionally ambiguous situations in a fast-paced environment.
Professional email etiquette.
Proficiency in email, word processing, spreadsheet, presentation software and ideally some exposure to CRM software.
When you join Tableau, you join a global family and we take care of each other. Our incredible benefits protect and improve the lives of our employees and their families. They enhance everyday well being, help you save for now and later, encourage you to take time off work, and provide amazing discounts.
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