Robinhood

Market Operations Specialist (Options)

Robinhood

September 15, 2021

Join a leading fintech company that's democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we continue to build and have been recognized as:
  • Glassdoor Best Places to Work 2020
  • TIME100 Most Influential Companies 2021
  • Fortune Best Workplaces in Financial Services & Insurance™ 2021 and Fortune Best Workplaces for Millennials™ 2021
We're growing and looking for...
We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We're seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We're in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.
Check out life at Robinhood on The Muse!
About the team:
The Market Operations team at Robinhood is responsible for traditional middle office brokerage operations. Our mission is to deliver an excellent end-customer experience and mitigate firm risk while supporting cutting-edge brokerage and financial products. We're looking for a motivated self-starter to support our Options desk. As a Market Operations Specialist (Options), you'll work with a team that executes on critical daily options functions. You'll strategize operational efficiency by automating daily tasks, and collaborate with our product and engineering teams to execute on innovative projects. You'll act as a main point of contact for our growing Customer Experience team, while handling live support and email escalations.This is an opportunity to help build one of Robinhood's most exciting business lines.
What you'll do day-to-day:
  • Take ownership of critical day-to-day business functions on our options desk
  • Handle live support and email escalations from our Customer Experience team
  • Identify inefficiencies in operational processes, then design and implement solutions
  • Identify pain points and communicate to product and engineering teams on a regular basis
About you:
  • Bachelor's degree or equivalent practical experience
  • FINRA Series 7 and Series 63
  • Comprehensive knowledge of options, including complex multi-leg strategies
  • Exceptional attention to detail and strong problem solving skills
  • Excellent written and oral communication skills
  • Self-starter with ability to work independently
  • Resourceful and adaptive in fast-paced, entrepreneurial environments
Bonus points:
  • FINRA Series 4 license
  • 2+ years working in operations or financial services
  • Familiarity with brokerage operations and consumer technology
  • Experience managing projects interfacing with technical and non-technical teams
  • Demonstrated ability to scale operations and processes in a fast-paced organization

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission—we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.
Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).