HR Operations Support Analyst


July 21, 2021

Auto req ID: 244458BR
Job Description
Are you looking for a challenging opportunity in an organization with a dynamic, innovative and diverse environment?
If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do from the launch of a new product to its execution at the point of sale. Therefore, we need talented and innovative people who are passionate about what they do.
PepsiCo Mexico currently has a broad portfolio of food and beverage products, such as Sabritas, Gamesa, Quaker, Pepsi, Obela and Sonrics, leading brands in the snacks, cereals, soft drinks, isotonic and cookies markets respectively.For more information you can enter
Now we are looking for this position:
HR Ops Analyst
Main Purpose
You will be responsible for monitoring of the shared email box where end users report issues when using any of the TA stack of technologies. This role will review the issue reported, troubleshoot and will be responsible to determine the course of action required to correct the issue or inform the end user of the correct way of working. This role will also assist candidates or potential candidates with access to their profiles, application issues, special accomodation needs or other various requests
  • Monitor the support emails daily to help end users with all their requests.
  • Analyze each one of the emails, identify the root cause of the issue, identify the course of action required to correct the user or a functionality of the system.
  • Determine if there is an update needed to the standard proceedures or configuration
  • Appropriately assess impacts and risks on system and data issues and communicate back to management for proper escalations
  • Consult with business clients, when needed to determine gaps in system functionality or data inconsistencies
  • Coordinate any system defects / fixes with the HR Ops TA systems and plaforms team
  • Maintain weekly dashboards on the issues that were raised and the timing to resolve

Qualifications/ Requirements
  • Minimum of a bachelor's degree, preferably in IT or Human Resources
  • Proficient in English, written and oral
  • 2+ years of experience in TA systems
  • Experience on working in large scale TA Cloud solutions
  • Experience with the troubleshooting of TA systems and process
  • Proven experience in customer service
  • Strong critical thinking and analysis skills
  • Experience in documentation and revising remediation processes and procedures

This position is based in Monterrey, Mexico
Learn more about our culture and life at PepsiCo
At PepsiCo, we are committed to providing equal development opportunities of employment for all candidates without exception of race, religion, sex, sexual orientation, marital status, age, nationality, origin, or type of disability. We respect and value diversity as a workforce and innovation for the organization.
Thank you so much for thinking about PepsiCo to start or continue your career!
¡Thank you so much for your interest in PepsiCo!
Relocation Eligible: No Aplicable (N/A)
Job Type: Pipeline