UX/UI Designer


April 23, 2021

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: PayPal is seeking a UX/UI Designer to join its Customer Advocacy organization, which is part of the Revenue Enablement team. This position offers the opportunity to join a team focused on delivering assets that align sales and servicing efforts to global strategies and business expansion. This UX/UI Designer role will help PayPal’s global portfolio of merchants grow their businesses by providing a range of assets around best-in-class ecommerce practices, with an emphasis on redesigning checkout flows. This will include everything from high-touch, customized work for strategic merchants to consumable best practices that can help our smallest merchants grow. The successful candidate will also support other workstreams within Customer Advocacy, as needed.
Job Description:
Job Responsibilities
  • Design new checkout flows and other digital experiences for PayPal’s most strategic merchants that incorporate both PayPal product placement as well as best practices for ecommerce that reduce friction. This will also include support and blue sky thinking for initiatives that lack a defined UX.
  • Work with relevant stakeholders to deliver best-in-class UX/UI for our merchant community.
  • Create content in the form of infographics, PPTs, PDFs, etc. that package best practices around checkout in a format that is digestible and actionable for merchants of all sizes.
  • Develop training to help sales reps identify poor UX/UI and speak with their merchants on UX/UI best practices.
  • Participate in meetings with internal stakeholders and merchants and provide in-session, on the fly UX recommendations and guidance during these conversations.
  • Support and assist with other customer advocacy initiatives, as needed.

Job Qualifications
  • 8-10 years of experience in a UX/UI role, with web, mobile and app experience at an enterprise-level ecommerce merchant.
  • Presenting UX designs to executive audiences with a persuasive goal.
  • Ability to work well with others, ingest feedback openly, and adjust content based on feedback.
  • Extraordinary speaking/presentation skills required for liaising with high-level internal and external stakeholders.
  • Eye for detail, ability to manage multiple projects, and possesses a get-it-done, positive attitude.
  • BA in a related field.

UX/UI Designer Top Skills and Proficiencies
  • Skilled in Adobe Creative Suite, Sketch, InVision, and other relevant design programs.
  • Proficient with MS Office Suite, including PowerPoint.
  • Expert knowledge of general UX and ecommerce best practices, particularly with regards to online checkout.
  • Strong verbal and written communication.
  • Strong work ethic.
  • Commitment to being collaborative, proactive, and responsive.
  • Able to manage numerous projects simultaneously.
  • Able to react promptly to ad hoc requests.
  • Adaptable and able to manage stress.

Location: Remote (continental U.S.). Option to come into the office if near a location and if desired once the office is reopened.
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.