Sr. Technical Product Manager


June 11, 2021

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: PayPal is committed to delivering the best experience for our global developers. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go-live with PayPal’s payment integrations across all segments. The Developer Ecosystem team is part of the Core Product & Engineering organization, and responsible for PayPal’s end-to-end developer experiences – including developer onboarding, integration, and servicing experiences within small, medium and large enterprises. We’re looking for a Senior Product Manager who wants to transform Developer Experiences for PayPal Inc. If you are excited about empowering developers to integrate PayPal payment solutions – this role is for you. You will create testing standards and frameworks, simulators, chatbots, and sandbox tools to help developers go-live with PayPal. You will also help develop servicing and support strategies for developers using state-of-the-art dashboards and services. With the incredible power of self-service developer tools, our ambition is to optimize a developer’s integration journey across Enterprise, Partner, and Small Business segments. You will work closely with our User Research and User Experience teams to identify developer pain points. In partnership with Engineering, you will build the strategy and roadmap, and define product requirements for developer products, with the goal of each new release making measurable impact on the developer’s testing to go-live experiences. In this role, you will also be a developer evangelist and advocate, bringing the voice of developers to enhance future roadmaps and product strategy. No travel required.
Job Description:
Primary Job Responsibilities:
  • Create developer testing, tooling, and servicing environments, including but not limited to establishing a developer’s identity, simulators, sandbox tools, developer dashboards, and chatbots
  • Develop vision, strategy, and roadmap for future investments in developer products
  • Interact with developers and translate their needs into product requirements
  • Define key product indicators and success metrics for developer products
  • Partner with Engineering to ship functionality that delights users, has the right balance of impact vs cost, and makes measurable impacts on the business
  • Partner closely with User Experience to build robust experiences
  • Partner closely with User Research to help define and test hypotheses to uncover the developer journey and pain points
  • Manage stakeholders across all of PayPal Inc (including subsidiaries) through communication strategies
  • Validate experiences and product prototypes with early adopters
  • Work closely with Developer Relations, Product Marketing, and Marketing to launch new features and drive product awareness and adoption

Job Requirements:
  • You have deep empathy for developers and care about the challenges they may face during their journey
  • You can map a developer’s journey, translate their challenges into a roadmap, and execute with precision and transparency
  • You’re knowledgeable on the tools and processes development teams use to design, build, and test integrations
  • You cultivate a strong understanding of developer needs by being part of the developer community
  • You only ship functionality after you’ve personally test driven it, and you can edit technical documentation required for product releases
  • You have strong written and verbal communication skills
  • You enjoy using social media to interact directly with developers for feedback
  • You care about feedback from internal and external stakeholders
  • You’re a team player and mentor members in their development journey

Preferred Qualifications:
  • Bachelor’s in Computer Science or related technical field
  • Links to your blog or your profile in online communities like GitHub, Stack Overflow, etc. are a plus
  • 5+ years of Product Management experience
  • Fluency in English

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.