Sr. Manager, UX Design


June 11, 2021

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: The customer is at the center of everything we do at PayPal. As a leader in financial technologies, PayPal teams are cross-functional and inspired by the goal of improving the financial wellbeing of people and businesses around the world. Our cross-functional teams partner across the PayPal family of companies as one team to deliver unique and meaningful products for millions of customers around the world. As a Senior UX Manager within the Merchant UX team, you will serve as a design leader who is accountable for the design strategy and execution at scale across various end-to-end payment experiences for our enterprise merchants. You will guide your team and work with other senior leaders and cross-functional team members to build and deliver the best possible omni payments solutions that allow merchants to get paid across all their sales channels. You will lead a team that has passion for designing intuitive cross-platform experiences leveraging prototyping techniques, empathy, and research with a test & learn mindset. You will help us find, develop and retain the world’s best design talent, and have a passion for coaching teams and guiding partners in empathizing with customer problems. You will champion a “diagnose with data and treat through design” approach.
Job Description:
Job responsibilities:

  • Lead a team of designers, drive best practices in process and methodology and deliver against business and customer needs

  • Guide UX efforts across teams, including strategy, planning, working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders

  • Hold team accountable to leverage and extend the use of design system, style guides, patterns and assets in the creation of UX deliverables

  • Contribute to the wider UX & UX manager community, mentoring others, leveraging your strengths to help others grow


  • 8+ years’ experience and 3-4 years managing direct reports

  • Bachelor’s and/or Master’s Degree in the study of user experience, design, research or related fields

  • Proven experience in leading, growing and inspiring highly talented and productive UX teams

  • Complete UX skillset, to deliver excellence across products and platforms, mobile apps, financial services expertise an advantage

  • Experience leading delivery, through feedback, design critique, presentation to program sponsors, planning and coordinating with partners where needed

  • Familiarity and experience with standard design and prototyping tools, such as Figma, Miro, Sketch, and Invision

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.