Sr Manager, Solutions Engineering


September 15, 2021

Who we are: At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.
Job Description Summary: We are currently seeking a Sr. Manager to lead the Partner Solution Engineering team, as part of our Global Professional Services (GPS) team focusing on North American Partners. As an outstanding customer facing technical leader you will lead PayPal’s Partner Solution Engineering team by forming partnerships with commercial and operational teams. You will have the responsibility of building, maintaining, and developing a team of Partner Solution Engineers and working directly with Sales Leadership to achieve Sales & Company goals. We are seeking a dynamic individual with fast innovative thinking skills, exceptional technical skills, and a solid business acumen. In this role, you will lead multiple teams, set strategy, and participate across the organization with key internal stakeholder teams such as Product, Engineering, GPS, Customer Success, and Sales. Close collaboration is a must. This position requires ~10% travel.
Job Description:
The Senior Manager of Global Professional Services (GPS) Partner, Solutions Engineering, leads an assigned GPS team in North America and is responsible for supporting the pre-sales stages for North America Partner Sales & Relationship Management.
Specifically, the role manages a team of customer facing Solution Engineers that solution Partner use-cases using PayPal’s suite of Products.
As part of the GPS leadership team, the role will partner closely with their peers and other GPS leaders to continually enhance and promote the services provided to delight PayPal’s customers and stakeholders.
Leadership Responsibilities:

  • Lead a GPS team, forming strategies that recognize the need of the North America Partner segment, but remaining sensitive to the broader PayPal Enterprise Integration model.

  • Provide visible people leadership, promoting the succession and development of PayPal’s best talent in line with its people values.

  • Champion ‘best in class’ and quality by collaborating with global peers across GPS, Product and Go-To-Market teams to develop technical solution patterns and practices for new (and existing) PayPal products. Ensure solutions reflect evolving industry trends.

  • Champion ‘best in process’ and efficiencies by challenging the status quo and introducing new and scalable approaches across the team.

  • Target, track, and report team performance. Use multiple sources of data to refine execution and resourcing plans to reflect business priorities. Ensure support contacts are resolved in accordance with service levels and commitments.

  • Develop a team to contribute to many projects across the organization to bring the technical aspects of our customer interactions to our Product & Engineering organization.

  • Lead solutioning efforts for larger partners and mentor/guide members of the team as they work on their solution engagements.

Required skills and experience:

  • Experience of leading customer facing technical teams and partnering with internal organizations. Can demonstrate strength in driving business results through influence and motivating reports.

  • Strong technical background with 7+ years of work experience in technical delivery / solutioning, product development or technical support roles.

  • Proven ability to manage and influence stakeholders at multiple levels, across different functions and locations. Navigates organizational boundaries and cultures to execute for their customers.

  • Customer focused and change agent with detailed understanding of how to inspire teams to create innovative, customer driven solutions and the critical commercial value this provides.

  • Passion to secure, retain and develop talent.

  • Inspirational Coach. Willingness to share expertise and formally introduce new methodologies to drive efficiencies.

  • Strong written and verbal communication skills.

  • Prior experience in payment processing and/or commerce is highly desirable.

  • Occasional travel for wider team and leadership meetings.

Preferred Qualifications:
  • Bachelor’s with 10+ years of experience or Master’s degree preferred.
  • Experience in solution engineering or Technical management preferred.
  • Strong business acumen of payment processing and gateways is a plus
  • Working knowledge of web technologies including JavaScript, HTTP, HTML, JSON, etc.
  • Expert with Web Services and experience in e-commerce software including shopping carts and related tools.
  • Ability to work and collaborate in a global and remote environment

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.