Sr. Director, Product Commercialization


April 3, 2021

San Jose, CA 95131, US

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: The Product Commercialization Lead will be a member of the Financial product team, which is responsible for bringing best in class financial product solutions to market supporting client needs across Treasury Services, Merchant Services and Deposit products. The Commercialization Lead is responsible for ensuring the successful, on-time externalization of new products and services. This role will function as the critical interface to manage updates, issue resolution, and general launch metrics across diverse cross-functional teams. The person in this role will own the operational and business go-to-market process and creating the process for answering the how, the what, the why, and then when for new products and feature sets. The Commercialization Lead not only owns the entire end to end go-to-market process, partnering with the Sales GTM teams, but is also responsible for how the launch is orchestrated across the company, and creates the support process for how the product launch rolls into the greater suite of products and services.
Job Description:
The Commercialization Lead will define go-to-market strategies and partner with other cross-functional teams, to successfully launch and bring PayPal’s solutions to scale globally. The Lead will also be responsible for utilizing his/her industry, market and product expertise, to proactively educate the PayPal organization on product go to market developments and opportunities to drive sell-in / usage, with respect to these solutions.

  • Develop an overall Financial Product GTM strategy and plan including:

    • Commercialization framework

    • Client segmentation / targeting criteria

    • Commercial constructs, terms, agreements and pricing structures

  • Pilot product commercialization framework and strategy, launch communications plan and overall execution

  • Launch and execution plan for general availability

  • Develop and disseminate materials to educate internal and external stakeholders on new product offerings

  • Orchestrate cross-functional coordination to execute pilots and formal product launches, as well as to accelerate product adoption


  • 15+ years’ of work experience with a Bachelor’s Degree or equivalent

  • FX and/or Deposit Product development, deployment, management consulting or banking experience (4-6 years)

  • Able to gain alignment and drive action through effective communication and influence
  • Superb interpersonal and communication skills, with an ability to handle challenging conversations with tact and diplomacy
  • Able to exercise independent judgment to identify and evaluate complex problems and implement solutions
  • Robust project management skills with demonstrated ability to facilitate discussion and team cohesion
  • Ensure that all launches are delivered on-time and on-strategy by enabling and driving communication and execution with cross-functional teams
  • Proactively manage, monitor, and escalate FXs with a holistic understanding of the project scope
  • Collaborate with stakeholders to navigate ideas and opportunities, assess needs, and define desired outcomes and goals to achieve cross-functional alignment on operational, marketing, and business aspects of the plan
  • Detect areas within the business to drive performance, program, and process improvements that accelerate execution
  • Work closely with the Product team to ensure that project plans can be effectively implemented and iterated, providing frontline feedback and innovative solutions

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.