Sr. Director, Commerce PMM


April 1, 2021

San Jose, CA 95131, US

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: The PMM team plays a central role in developing, positioning, and bringing our products and services to market. At PayPal, the PMM team works closely product managers to provide the customer & market insights needed to build product strategies & roadmaps; and guide product development from conception to launch. When products & features are ready for launch, the PMM team provides the product positioning and market insights to develop GTM plans in the Sales, Marketing & Comms teams. In this role, the PMM is supporting a product in the very early stages of growth and therefore we are looking for a candidate who is able to support rapid testing, feedback, iteration & pivot in the product development process. This individual needs to be analytical and comfortable leading a data-driven approach to inform decision making.
Job Description:
Our Commerce services bring together our value proposition at the core of PayPal’s two-sided network. Most products & features in this portfolio are in “start-up” mode. The leader of this team will need to build & lead a team that works effectively in an agile environment – driving rapid and iterative launch, test & fail or scale working practices. The team will be accountable and responsible for the clear messaging of PayPal’s value proposition to both merchant customers and consumers, connecting product development and go to market. The team’s core responsibilities will include:
  • Inbound activities:
    • Provide input on market and regulatory dynamics and competitors, including killer use cases to solve for, grounded in local considerations. This critical information informs how Product Managers develop product strategy and go to market plans
    • Support scope definition with the product teams by bringing competitor insight and customer research into the discussion with product teams
    • Provide feedback based on local market understanding on now customers engage with our products, existing products performance and improvement opportunities
    • Recommend to Product Managers potential value propositions and messages that will resonate in the market and associated features/functionality
  • Outbound activities:
    • Craft messaging and collateral that places the product in the context of the relevant segment-specific integration solution(s) and the go to market strategy developed by the Product Manager and verified by the Segment Owner
    • Ensure go to market functions (i.e., Sales, Marketing, Customer Success, Professional Services, Customer Support) are commercially ready, including understanding product functionality and messaging, as well as confirming that their respective plans are consistent with each other and the overall go to market strategy developed by the Product Manager and verified by the Segment Owner
    • Capture feedback from customers and other go to market functions on what is working in order to improve messaging, as well as to share with Product Managers (to improve the product) and other go to market functions (to improve the approach to marketing, selling and servicing)
  • Lead a team of PMMs that play three roles (sometimes wearing multiple hats):
    • Local/regional: Responsible for the local execution all of the above at the front- and back-ends of the product development process
    • Focus on a specific segment: Ensure that individual experiences, products and features are messaged in ways that connect to an overall segment-specific solution architecture
    • Product-specific coverage: For major products/experiences & brands, especially for product launches

  • Experience in Product Marketing, with a balance of inbound & outbound focus, ideally from a start-up environment.
  • Ideally, experience in two-sided environments (ie consumer & merchant products) in a global context, specifically in the areas of mobile commerce, digital / omnichannel retail or online marketplaces.
  • Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues
  • Experience transforming teams, specifically in the area of product management, development and or launch
  • Ability to clearly articulate product requirements and prioritize enhancement requests
  • Ability to gather and analyze large quantities of information, and synthesize into insightful business and product recommendations
  • Intensely competitive with a deep understanding of the market and competitive environment
  • A BA/BS degree or equivalent practical experience
  • 15+ years working in a product marketing capacity (partnered closely with product management and/or engineering to represent market requirements and with marketing and sales to support product launches) or 15+ years in a strategy consulting experience with similar experience
  • Strong quantitative analytical skills and excellent written and oral communication skills
  • Comfortable in a fast-paced, dynamic environment

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.