Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: We are currently seeking Program Managers with experience in Agile project management, product launch management, change management and organizational dynamics to be part of PayPal's Customer Platforms. PayPal's Customer Success Platform believe that an empathetic, prompt, and trustworthy customer support experience helps people expand their financial potential and deepen their PayPal loyalty. We will provide an engaging, intuitive, and seamless multi-tenant customer service platform that scales to meet the current and future needs of our customers, teammates, and businesses
What You'll Do:
As a Program Manager at PayPal, you will:
Drive the coordinated management of large, complex programs over a finite period of time in order to achieve specific business goals. Ensure the timely delivery of business value and the efficient use of organizational resources.
Partner with Business and Technology leadership to establish a solid understanding of the vision, purpose and expected business benefits of a program. Ensure measurable KPIs are defined and aligned to company goals and objectives.
Manage the program-level decomposition of work across multiple delivery teams. Work across organizational boundaries to define program interdependencies and release plans.
Partner closely with Product Owners, Product Development teams to execute and deliver programs aligning to product vision and program goals, objectives and timelines. Make sure appropriate domain resources are engaged. Helps define creative solutions to address resourcing challenges.
Drive resolution of program-level issues leveraging scrum-of-scrums as needed. Facilitate executive-level escalations and program-level change management.
Monitor health of program delivery. Track program-level status, risks, issues and dependencies. Proactively address delivery team impediments. Resolve program-level roadblocks to enable successful program execution.
Manage program-level communications ensuring stakeholders are informed of roadmap changes, release plans and delivery status. Lead program-level reviews with delivery teams, stakeholders and executive management as required.
Drive the integration and adoption of agile delivery practices across delivery teams. Facilitate program retrospectives to identify improvement opportunities. Evangelize and integrate desired changes in order to enable continuous improvement.
Lead by example. Actively coach Product Owners, Scrum Masters, and Delivery teams in order to promote successful adoption of agile practices. Cover key management roles as needed to ensure the success of program delivery efforts.
You have worked in a program manager role for a minimum of 10 years.
You have experience organizing multiple teams delivering on software/product development initiatives. Agile lifecycle management experience preferred.
You have a track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
You know how to develop effective, matrixed, cross-organization relationships, collaboration and communication across business and technology stakeholders. Experience collaborating with teams and stakeholders across multiple geographies preferred.
You have a strong technical acumen and strong voice for the customer across the program delivery lifecycle.
Good knowledge of project management process, project management software tools, templates and management techniques.
Experience with different software development methodologies including the agile development methodology such as Scrum.
Success in developing program/project level artifacts to support a major software implementation program with concurrent releases.
Prior customer service industry experience
Previous managerial experience in Customer Service, software development, quality assurance, or product management
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.