Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: The successful candidate be the product portfolio risk partner and primary facilitator concerning product policy review, issue management, and internal/external reviews and engagement. The role will provide a risk lens to portfolio leaders, product managers and PMO teams throughout product development lifecycle in order to ensure products and features are secure and compliant, and the risks associated with the products and features are identified and managed as outlined per enterprise compliance policies. The candidate will interact with product managers, and the subject matter experts in financial risk, compliance, information security, legal, privacy, and operations. This role is an excellent opportunity to learn about PayPal products, product management and the product development life-cycle while demonstrating critical stakeholder and project management skills.
Partner with the product portfolios to provide policy guidance to product managers at the beginning of solution definition with an aim to:
Identify solutions that will require in-depth policy review
Adequately bring to light the “why” of applicable laws, regulations, internal policies impacting products/ offerings/ features
Prioritize engagement with the most critical policy / cross-functional stakeholders
Discover ways to manage risk and/ or issues now and in the future
Own clear and actionable documentation of risks and requirements the product managers use to manage risks/ issues
Identify and outline the remediation plan for any ongoing issues that have been associated with the product/ offering/ feature
Address all Internal Audit, Compliance and regulatory findings that arise in a timely manner
Develop insights from reporting to drive action based on key trends, risks and issues.
Support special projects and initiatives: special projects vary from strategic initiatives to day-to-day operations. Support needs will vary by project and will require strong analytical and problem-solving skills, excellent written and verbal communications, and ability to multi-task and prioritize effectively.
8+ years of relevant experience in payment industry, financial services, management consulting firms and/or project management
Proven experience identifying/evaluating/managing risk and collaborating to drive issue resolution in partnership with key stakeholders
Understanding of payments products/ experiences
Participates with leadership to determine direction and objectives of risk management programs
Demonstrated working relationships that enable self-direction in risk management.
Demonstrated ability to manage and influence cross-functional engagement & execution
Engage cross-functional stakeholders and build relationships at various levels of the organization to effectively identify and manage issues and control deficiencies
Excellent written and verbal communication skills.
Self-starter demonstrates independence, initiative and follow-through. Delivers on time while meeting quality objectives and customer expectations.
Work across the company to drive to decisions, build consensus and bridge gaps. Builds rapport, credibility and relationships with multiple stakeholders. Great team player
Must be detail-oriented, conscientious, thorough and accurate
Must be able to step back and analyze at a broader level, while still being detailed oriented, conscientious, thorough and accurate
Strong interpersonal skills, diplomacy, and client service-oriented attitude and mindset
Ability to work globally and cross-functionally and lead change in a fast-paced environment
Proven ability to function well independently as well as in a team
Be comfortable in a fast paced and dynamic environment with a high degree of accuracy
Comfortable working in a fluid environment where roles and responsibilities are still evolving
Good project management and reporting skills
Ability to facilitate group discussions and run meetings
Ability to handle multiple projects under pressure
Well-developed sense of urgency and follow through
Ability to resolve complex issues and settle disputes equitably
Ability to determine when to escalate to management and identify the right stakeholders for decision making
Proficient with tools such as Power Point, Microsoft Project, MS Word, Excel, Access and Visio
Some travel may be required
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.