Product Manager, Accessibility


April 2, 2021

San Jose, CA 95131, US

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: Assuring our PayPal products and services can be used by everyone, inclusive of people with disabilities is part of our core value of inclusion and in democratizing financial services for all. As a product manager for accessibility, you will be working with the passionate team of accessibility SMEs, accessibility allies and partners to assure product teams have what they need to deliver delightful, accessible, customer experiences everyone can use. If you like to work in a highly collaborative, values-driven environment, then PayPal is looking for you.
Job Description:
  • You will contribute to the accessibility team’s work to integrate accessibility practices throughout the product lifecycle:
  • Assist product teams in planning and conceptualizing accessible approaches to their products and features.
  • Work closely with others on the Accessibility team, and the Compliance, Policy, and Legal teams to align our accessibility guidelines and practices with company policies and legal regulations.
  • Work closely with the design systems team (PayPal UI) to assure component library and documentation are accessible.
  • Help monitor progress by product teams in delivering accessible products at release by monitoring the results (evaluation methods reports and assessing improvements to make the processes more effective.
  • Build strong relationships with engineers and designers throughout the company to grow and maintain a network of accessibility champions.
  • Research industry trends and best practices for solving accessibility challenges and tools for evaluating designs and code that product teams can employ and share that as part of documentation and ongoing training.
  • Stay on top of updates and new hardware and software assistive technologies, such as screen readers, magnification features, switch control devices and others, as well as mobile OS accessibility functionality to understand how customers interact with our products and share that knowledge internally.


  • 1-2 years of product management experience.

  • Bachelor’s degree is a must; MBA or MS preferred.

  • Able to navigate large, cross-functional and matrixed organizations across multiple time zones and locations.

  • Sharp problem-solving skills and a constructive ability to illustration / document solutions to technical challenges.

  • Excellent written, presentation and verbal communication skills, and a good listener.

  • Highly collaborative, and facilitation skills a plus.

  • Self-starter and proactively drives toward goals and objectives.

  • Tech savvy and any programming knowledge a plus.

  • Good design sense, experience with design thinking and collaborating with UX designers.

  • Strong analytical skills and ability to use hard data and metrics to back up assumptions and evaluate outcome.

  • Solid understanding of and experience with assistive technologies.

  • Experience with accessibility checking tools and automation a plus

  • Knowledge of applicable accessibility standards such as Web Content Accessibility Guidelines (WCAG) and Accessible Rich Internet Applications (ARIA) a plus.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.