MTS 1, Architect


March 19, 2021

Chennai, Tamil Nadu, IN

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: The Instrumentation Solution team seeks a top-performing, highly motivated analytics expert to join our growing team. You will have the opportunity to work with multiple business/engineering groups, use your knowledge and experience to elevate the quality of tracking & instrumentation across the company, help data engineers build scalable platforms that produce business metrics, and enable monitoring on those metrics.
Job Description:
Roles and Responsibilities:
  • Partner closely with other Product Managers to understand new product offerings being built and work with analysts to recommend the right metrics to measure the performance of those features
  • Provide strategic and tactical guidance on specific data elements that need to be tracked in order to enable tracking of metrics and assess user behavior
  • Collaborate closely with engineering teams, provide ongoing support to help instrument tracking elements
  • Collaborate with data platform teams to build/enhance necessary data platforms to provide metrics & business insights and in building, alerts to monitor those metrics
  • Develop a strong understanding of the PayPal tracking infrastructure; Identify and act upon opportunities for simplicity, consistency, and re-usability of tracking code
  • Train and provide expert consultation to product management, engineering, analytics, and other teams on tracking standards, tools, and processes
  • Document best practices for data tracking and maintain documentation for self-service use
  • Ability to drive collaboration & resolve the conflict between diverse stakeholder groups.
  • Create data strategies and programs for the long-term success of business teams and ensure engineering teams are positioned to deliver results.
  • Ability to translate business requirements and work with various levels of business stakeholders to create innovative solutions.
  • Analyze data covering a wide range of information from user profile to transaction history. Identify new customer behavior patterns through data mining
  • Work with large volumes of data; extract and manipulate large datasets using standard tools such as Python, Hadoop, R, SQL
  • Communicate complex concepts and the results of the analyses in a clear and effective manner through creative visualization

Basic Qualifications:
  • Bachelor's degree in computer science or engineering (Masters or MBA preferred but not required) discipline with a strong quantitative aptitude
  • At least 8 years of work experience. At least 3-5 years of analytical experience in a business context, focused on web, mobile or product analytics
  • Strong SQL skills required
  • Experience working with Hadoop, Apache Spark, and big data technology preferred but not required
  • Solid understanding of behavioral analytics concepts with respect to UX design, data tracking, AB testing, and metrics
  • Understanding of service-oriented architecture, data flows in multi-tier systems, event tracking, and relational data structures
  • Previous experience working with Product Managers & Analysts in designing and driving data tracking for business metrics for stakeholders.
  • Strong communication skills, both written and verbal, and skilled at adjusting communication style/vocabulary to audience's role/function and technical familiarity
  • Excellent organization, time management, program management skills, and handling multiple priorities concurrently with minimal guidance.
  • Strong sense for visual design and presenting complex data in insightful and relevant business narratives.
  • Deep empathy and appreciation for user needs and the ability to create structure and drive progress in an ambiguous environment.
  • Able to understand technology and partner closely with engineering in defining solutions.
  • Excellent data analysis and insight skills that find complex solutions through data.
  • Good understanding of data instrumentation in the core product flow and can coordinate with partners on business pain points.
  • Proven ability to influence outcomes effectively without direct authority
  • Excellent communication skills, both written and verbal, and skilled at adjusting communication style/vocabulary to your audience's role/function and technical familiarity
  • Passion for understanding customer needs and turning insights into a compelling data solution solves essential challenges
  • Self-starter, driven, strong relationship builder, passionate about learning and making a difference
  • Familiarity with the Payments ecosystem or PayPal's tracking and experimentation platform highly desired

Desired Competencies:
  • CUSTOMER FOCUS - Can establish effective partnerships with internal clients, dedicate to meeting their expectations and requirements where the team member's business values opinion, is a trusted member of the working team, strong ability to work within a cross-functional team. Constantly aware of customer needs and upcoming strategy, plays a vital role in establishing team presence in the customer space
  • BUSINESS ACUMEN - Skilled understanding of how businesses operate (both internal and external) including current and possible future business trends and information, can conduct analysis and offer solutions, articulating pros and cons of each, aware of business trends within business and industry, gives suggestions based on this knowledge Opinion is valued among business users and internal team, aware of business trends within business and industry, drives conversation and strategy to become world-class
  • PROBLEM-SOLVING - Suggests possible solutions to avoid potential delays, has developed and presented many varied and unique ideas make connections among previously unrelated notions
  • COMFORT AROUND HIGHER MANAGEMENT - Beginning to deal comfortably with more senior managers, beginning to understand how senior managers think and work, speak their language, and craft approaches that respond to their needs. Can effectively interface at many levels, including top executives
  • PROCESS MANAGEMENT - Beginning to understand and utilize process management, starting to anticipate process-related problems which may arise proactively. Can manage processes efficiently, includes simplifying complex processes for end-users, and knows what to measure and how to measure results

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.